Janice J. Email and Phone Number

•Managed over 20 calls daily, providing polite and effective assistance to customers with inquiries and product complaints fostering improved retention rates•Trained and mentored seven new employees on resolving conflicts, navigating our CRM system, and filing reports, resulting in a smoother onboarding experience•Documented customer data for adverse events and product complaints, ensuring accurate submissions to our safety and quality teams to improve compliance and timely investigations

•Developed and implemented a structured performance review process for all 13 employees, which improved consistency and efficiency across the company•Trained four new employees in customer service strategies, providing hands-on guidance and monitoring their roles to warrant effective implementation•Actively listened to team members’ concerns, providing constructive feedback, and facilitating open and honest communication to promote a collaborative work environment

•Proactively prevented financial delinquencies by effectively resolving billing issues and re-submitting denied claims, ensuring timely payments and maintaining cash flow•Resolved customer billing disputes through detailed analysis and effective communication, resulting in a 20% increase in customer satisfaction ratings

•Managed front office operations, including patient registration, handling phone and email inquiries, and verifying insurance benefits to prevent unexpected bills and promote customer transparency•Consistently closed more than 30 pediatric and orthodontic treatment plans each month, delivering comprehensive care and achieving positive patient outcomes