Janice Graham Email & Phone Number

San Francisco, California, Us

Generative AIA writing/editing position at the forefront of training Generative Artificial Intelligence models to become better writers.Position requires engaging in writing and reading projects and prompt writing for various AI models, and assessing the responses they generate. Requires a professional adept at quickly crafting high-quality, accurate content, and creating original and challenging prompts to initiate an AI model response. Other responsibilities include ranking a series of responses produced by an AI model, and assessing whether responses produced by an AI model are factually accurate. Also adhoc projects assigned as necessary.

Round Rock, Texas, Us

ADVISOR/PARTNER OPERATIONS MGR – SALES/CHANNEL OPERATIONS (April 2016 – present) Recruited as Team Lead to launch the Channel Operations Department’s Partner Support Center, a new group charged with providing exemplary partner support by building and growing relationships with resellers and distributors • SME for all aspects of partner processes & support; ownership of case resolutions • Onboard new VARs/Resellers; review/approve application docs, create new accounts• Coordinate cross-departmentally to identify and implement process & service improvements • Monitor & ensure internal & external compliance to partner-related policies & processes• Change management and continuous process improvement • Anticipate and plan for challenges brought on by changing internal business environment • Produce process and training documentation; conduct training sessions on-site & remotely • On-site training and remote supervision of 4-person support team in Bangalore India • Assist Sales Teams/Partners with quotes, deal enrollment, order tracking, shipping/delivery, invoicing, more • Technical support (internal & external) for standard and proprietary applications & processes BUSINESS ANALYST – HelpDesk/DealDesk (March 2014 – April 2016) • Member of VCE “gateway” support team • Analyzed incoming ServiceNow tickets from internal/external customers • Managed and resolved applicable Tier 1/Tier 2 level requests • Assigned other tickets to correct teams and/or departments • Assisted DealDesk booking team with end-of-quarter closings

ADMINISTRATION & SUPPORT • General administration & technical support for high-level executives • Sales team support/CRM • Change management • Team Building • Financial tracking, analysis, projections • Data management • Process Improvement • Meeting & event planning • Travel planning & approval • Strategic Planning • Project Management • Customer Service • New employee onboarding & training • New partner onboarding & training • Personnel management • High level of discretion/confidentiality COMMUNICATIONS • Customer, vendor/reseller, and media relations • Sales, marketing and promotional writing/editing • Training & process documentation • Speaker, narrator • Print, web production • Interdepartmental liaison COMPUTERS AND INFORMATION TECHNOLOGY • User training • Hardware/software installation, configuration, troubleshooting • On-site or remote tech support & diagnostics • Wireless setup & security • Network/server/website management MANAGEMENT TRAINING • Train the Trainer • Hiring & Firing • OSHA compliance • Emergency/Disaster Planning & Preparation • Diversity in the Workplace • EEOC Anti-Harassment • Personnel Management • Time Management • Stress Management • Professional Selling Skills • Best Sellers SOFTWARE: Windows (all versions through Windows 10); Server 2003/2008, MS Office Suite (all versions through 2016), CRM (SalesForce), Trouble ticket (ServiceNow), desktop publishing (QuarkXPress), security (firewall, wireless, antivirus, antispyware), communications (FTP, VPN, LogMeIn, PC Anywhere, WebEx, etc.), graphics/photo editing, email mktg., QNX, RedHat/Obuntu HARDWARE: Computers, printers, scanners, routers, IVR systems, 35mm/digital photography, audio/video CERTIFICATIONS CompTIA A+ (PC Technician) CompTIA Network+ *Also completed hands-on courses for:CompTIA Security+ Linux

Noida, Uttar Pradesh, In

Recruited for newly-created position that reported to the Global Vice President of Engineering and R&D Services (ERS) – supported an international sales team of 35+ engineering & technical sales professionals (Aerospace, Automotive & Medical Devices) • Technical, sales & administrative support • Financial reports, tracking, analyses and forecasts • Internal and external communications • Presentation production • Proofreading and editing of company documentation • Travel planning, monitoring & approvals • Sponsorship & tradeshow planning; meeting & event planning and management -- Due to a lack of HR representation in our office, I volunteered to learn and assume the responsibilities of onboarding new employees assigned to customer onsite locations. That included a general intro to the company, I-9 completion, ITAR training coordination with Legal, etc. I also created a detailed Onboarding Preparation Checklist which was distributed to other regional offices lacking onsite HR personnel. -- Company documents were often written by employees for whom English was a second language, and required substantial editing. I volunteered to manage proofreading and editing to maintain quality, brand and consistency across the ERS group. Within the first year, I edited more than 250 Engineering blogs alone, plus a wide variety of presentations, sales PPTs, contracts, SoWs, proposals, letters and more. Created a “Guide to American Style English” which was distributed across ERS, and used by HR and other departmental managers -- Because of my technical expertise, I acted as the unofficial tech support for the Frisco office (100+ people). Our nearest tech support employees were on the east or west coast. I assisted employees and guests with issues such as network log-on, network printer setup, software installation, upgrades, training, support, hardware & software troubleshooting and repair, etc.

Private Real Estate firm with 7 offices in 3 statesNew position. Marketing, customer support and problem resolution, technical mgmt and support.TECHNICAL – In-house IT and server management, web analytics, wireless security, hardware/software installation, configuration & troubleshooting, tech support (on-site & remote) for headquarters and six additional officesCREATIVE – Marketing and advertising production (electronic & print), marketing collateral materials, created/managed email marketing program and customer database, website enhancement

Recruited for new position. IT Network (ITN) purchased VNN, an IVR content service, from The Tribune Company. ITN was experiencing serious issues trying to manage a daily content service, as compared to their longtime yearly model for Yellow Page directories. I was hired to stop the increasing customer loss among their almost 400 newly-acquired daily newspaper customers in the US, Canada and the Caribbean. • Launched new Customer Support Center - Hired, trained, managed staff• Problem resolution, training and tech support via telephone, email, on-site, remote log-in • Change management; continual process analysis & improvement• Wrote/proofed/edited company documentation • Managed new sales, renewals, contracts• Managed promotional, marketing, informational and crisis communications• Represented company at trade shows, seminars, conferences-- Immediately stopped almost all customer losses. As a well-known peer in the newspaper audiotex industry, I was able to reassure customers and assist them with their technical and contractual questions and issues-- Saved the company hundreds of thousands in contract revenue when the IVR programmer had a massive heart attack. I volunteered to assume his responsibilities during his six weeks of recovery. I programmed all booked projects correctly and on schedule, while concurrently maintaining basic responsibilities of my own position. -- Volunteered to assist the Engineering team when our broadcast satellite failed. The task was to re-program hundreds of content customers from satellite to landline feed as quickly as possible. When a new transponder was acquired, we reversed the process, re-pointing systems to the new feed. My addition to the two-person team resulted in an incremental productivity increase, significantly reducing customer complaints and losses.-- Saved thousands annually in long-distance charges by converting the company’s customer newsletters and ad hoc updates from a broadcast FAX feed to email

Orlando, Fl, Us

MARKETING TECHNOLOGY MANAGER (promoted)• Managed programming, sales, budget, contracts and advertising for IVR systems (BriteVoice QNX)• Liaison with partners Sprint and BellSouth for 511 system tariffs, technical issues, quarterly P&Ls• Designed and produced Marketing Department intranet website • Monitored and evaluated new technologies for V.P. of Marketing• Liaison with outside advertising agenciesINFORMATION SERVICES MANAGER (promoted)• Managed IVR systems, Public Services staff of six, telephone operators (FT/PT)• Managed sales of branded merchandise and photos, copyright issues, article researchAUDIOTEX COORDINATOR (re-hired) Launched/managed a 2-year test of 3-digit (211/511) computerized telephone information services• Led change mgmt for conversion from free call to 3-digit “N11” tariffed pay-per-call systems• Managed budget, programming, marketing and sales for two IVR systems • Quarterly P&L for telecom partners (Sprint, BellSouth)• Primary voice for local content and ads

Charleston, South Carolina, Us

AUDIOTEX MANAGER (promoted))Promoted to lead new Electronic Media department; Launched Interactive Voice Response (IVR) product and service• Researched, purchased, launched and managed InfoLine audiotex service (UNIX-based IVR)• Successfully led change management/education for launch of computerized telephone service • Designed and produced print ads for Audiotex and Advertising departments• Managed production of collateral materials• Primary voice of IVR system• SALES MANAGER (interim) for “Insiders’ Guide to Charleston,” one of a syndicated series of guidebooks NATIONAL AND MAJOR ACCOUNTS SALES DEVELOPMENT MANAGER (re-hired) • Managed top national and regional advertising accounts• Analyzed advertiser spending, prepared projections, managed ad production, scheduling & placement