Janice Leach Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina

Charlotte, North Carolina

Charlotte, North Carolina Area

Selected to initiate a long-term contract with Synchrony Financial Bank to communicate directly with customers through inbound calls. Ensure the timely processing of payments. Guarantees a high level of customer satisfaction while responding to customer inquiries. Authors’ complex correspondence to direct support of senior level staff members. Dedicates position to being highly customer centric while levering outstanding conflict resolution and organizational skills

Charlotte, North Carolina Area

Handpicked on vast industry expertise to deliver hands on patient support to 12 patients at a time. Fostered a collaborative approach between patients and nurse managers to ensure the timely communication of alterations in patient’s behavior or treatment plan. Maintain patients’ stability vital signs and weight and accurately charting findings. Served and protected the nursing home setting by adhering to professional standards and the organizations policy.

Charlotte, North Carolina Area

Charlotte, North Carolina Area

Capitalized on outstanding communication and conflict resolution skills to maintain accountability of 30-40 cashiers in addition to maintenance crews and customer service representatives. Accomplished objectives by coaching and disciplining employees as well as identifying customer service trends and determining system improvements.Optimized operational performance by mitigating and resolving escalated customer with zero impact to existing operations. Cultivated and preserved key relationships with customer allowing for repeat business development opportunities. Successfully fostered the promotions of two cashiers into Assistant Managers.

Charlotte Nc

I liaised with healthcare professionals to manage the total care of one patient at a time. I led the management of daily activities for patient coordinating administration of medication reminders and physical feedings. I cared for patient through continual support of personal hygiene and facilitation of daily operations. Thoroughly evaluated daily responses to patient medications. Educated and instructed caregivers of care plan. Interfaced with physicians to discuss interventions with medications. Guaranteed a positive and safe environment for patient at all times.

Charlotte, North Carolina Area

I communicated directly with customers to ensure the efficient response to inquiries and updates on existing claims investigations. I worked collaboratively with third party insurance providers to resolve obstacles. Garnered complex data and translated results to field adjusters in a timely manner. Thrived within high volume environment specifically catering to clientele requiring fulfillment of insurance claims following Hurricane Sandy

Bachelor Of Science (B.S.), Human Service/Management

Associates Of Arts, Healthcare Administration, 3.8