Janice L. Email & Phone Number

Toronto, ON, CA

- Customer-facing role advising clients of the claims process- Liaison for client to satisfy/execute required requests and demands- Manage invoices and large healthcare related transactions- Knowledgeable about legislation prudent to the role (SABS)- Operation of role centric tools such as ClaimCenter and HCAI

• Conducted comprehensive analysis and evaluated risk to control underwriting loss.
• Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
• Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.

• Handling of making 50-80 outbound calls daily to clients in gathering required information
• Assisting with brokers to contact daily referrals, review CMS reports and for insurance quoting
• Communicating and aiding services through phone and email for feedback and application processing

• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints and reported issues to senior management.
• Completed opening and closing duties to facilitate business operations.
• Coordinated shift-based inventory receiving, auditing and restocking.
• Made and served multiple beverages per day with speed, quality and consistency

• Communicated and assisted clients via phone, live chat and email with questions and website navigation
• Providing customers with assistance through the ecommerce program for placing orders, setting up returns and membership troubleshooting
• Navigating through several programs, screens and applications at once to help solve online order purchases and assisting with advice for products and gear
• Knowledge of store products and processing orders through online system and ecommerce program
• Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.

• Assist in coordination and assembling Ontario Basketball Championship packages
• Coordinating event management of Ontario Basketball Championships
• Handling and assisting in registering club members and teams
• Knowledge of database management for championships and review and approval of sanctioned tournaments

• Applied knowledge and understanding of POS system to process, collectand account for various revenue payments
• Assisted in the operational support service assisting in controlling of seized or detained goods
• Handling of cash and processed specific forms, receipts and providing program- related information to the public
• Knowledge of banking procedures and policies to deposit revenue and dealing with discrepancies, errors, and rejected financial instruments