Oversee the daily operation of three medical-related e-commerce sites and recognize and identify areas of improvement and growth.Responsible for organizing and collecting payroll information from all team members to ensure proper payroll generationPlan, execute and manage marketing campaign to optimize sales for all sitesCoordinate projects with the web development team on all changes and design of the website to improve overall user experience.Provide training to all new staff members including customer service representatives, order fulfillment staff and packing staff.

Worked as an unpaid student intern at Seneca College - Newnham Test Centre. Gathered information from all staff members to create their standard operating procedure (SOP).

Lead and manage all aspects of operation of the website to ensure highest level of customer service is provided.Managed and analyzed inventory of the website to generate purchase orders with manufacturers.Implemented and standardized customer service to provide high quality and professional service.

Respond to customer calls, chats and inquiries, including those related to pricing, product knowledge and payment information received through the phone, web or by email.Experience with all aspects of operations from placement of order, payment process and packing and shipment of products.

Successfully and efficiently maximize sales through recommendation of merchandise based on the customers’ needsMaintained company’s customer service standards during high-volume, fast-paced operations such as Boxing Day and Black FridayParticipated in monthly store layout changes including visual dressing and signage up to company’s standardsDemonstrated excellent customer service skill by greeting customers, attending their inquiries and providing product knowledge in a professional mannerHighly experienced and knowledgeable of the process of opening/closing of the store as well as the POS system

Dealt with a diverse client database of over 500 people internationally at the conference and communicated efficiently with each individual to ensure smooth operations at the registration area.Managed customer inquiries and resolved registration problems in a timely manner to reduce the waiting time.Assisted with entering contract information into spreadsheet and AATS software for future annual meetings.

Managed tasks efficiently between processing sales, serving customers, maintaining store tidiness and attending to phone inquiries Maintained company’s customer service standards during high-volume, fast-paced operations Efficiently and accurately completed each sale, exchange and refund transaction to provide a satisfying experience for the customer

Worked closely with customers to quickly and effectively solve problems that may of raised in a professional, positive and friendly manner.Developed excellent interpersonal skills by proactively acknowledging, greeting and assisting customers with their needs.Assisted with periodic inventory checks for the store.