Janice Adkins Email & Phone Number

Battle Ground, Washington, United States

Longview, Washington

● Handled direct communication with doctors and nurses validating accurate demographicinformation, even when situations were tense.● Verified coverage and ensured all insurance requirements were met, as well as obtaining allprior authorization and/or referrals as appropriate prior to patient arrival.● Addressed co-pay (including collections of monies), co-insurance, for scheduledappointment/procedures.● Managed daily appointment schedules which may include reminder calls and calling allreferrals.

Portland, Oregon Area

● Liaise between pharmacy, patients, and physician’s office monitoring continuum of care andeffective adherence to accreditation guidelines.● Responsible for scheduling prescription refills while providing excellent customer service in a fast-paced call center environment.● Solution-oriented in achieving URAC Accreditation requirements for new specialty pharmacy initiatives.● Integrated training with each employee ensuring consistency due to potential surprise audits.● Conducted comprehensive evaluation of options for medical records systems.● Captured new clinical care data and prior authorizations during the accreditation process, on-boarding thousands of new patients.

Chehalis, Wa

● Managed all patient encounters within an electronic health records system for a multi-office healthcare system. ● Acted as a liaison for patients: verified third party coverage, acquired necessary pre-authorizations, and provided a complete explanation of benefits and out of pocket expenses.

Chehalis, Wa

● Provided nurses, surgeons and anesthesiologists clinical support for minor and officeprocedures in ambulatory setting.● Collaborated in effort asking patient medication and healthcare questions helping identifybest approach for surgical and anesthesia procedure .● Scheduled follow-up appointments for referral services.● Trained technicians on new equipment and procedures.

Responsible for all aspects of Business-Sales, Training, Marketing, Purchasing, Accounting, and Customer Service.Established program planning with local organizations initiating new volunteer positions, and mentored well-qualified job applicants for teaching and support staff roles, boosting program success for 2 years.Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.Upheld sound financial principles to keep the program operating within budget levels, maximizing resource utilization while increasing profits year over year by 15% during a 5-year period. Executed managerial responsibilities of staff recruitment, retention, evaluations, and disciplinary procedures.