Janice Marks Email & Phone Number

St Louis, Missouri, US

Experienced Patient Access Manager with a demonstrated history of working in the hospital and health care industry. Skilled in Hospital Revenue Cycle, Patient Education, Business Process Improvement, Medicare, and HIPAA. Strong healthcare services professional with a heart to serve, lead and succeed.

Attending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

• A $890 M academic medical enterprise serving the Commonwealth of Kentucky with two hospitals and ambulatory clinics locally as well as regionally with approximately 5000 Associates and 646 beds. Responsible for.
• In partnership with the Medical Director and other Hospital Leadership took a quality and safety program from an embryonic stage to highly functioning resulting in 8 teams with improvements in performance metrics, cost.
• Alignment of department efficiency initiatives with enterprise goals to achieve cost savings of $3M in pharmacy and $1.8M in the laboratory.
• Technology upgrades in Pediatric Echocardiography to achieve local and regional efficiencies and 8% growth over the previous year.
• Achieved a 63% improvement in discharge appointments in the children’s hospital as a result of a LEAN team.
• Initiated an IV/PICC team in the children’s hospital improving turnaround time to same day service and patient satisfaction in tests and treatment scores on service excellence scores.

Memphis, TN, US

• A $2 B fully integrated not-for-profit healthcare system serving the Mid-South operating 8 hospitals, surgery centers, outpatient diagnostic centers, clinics and a home health agency with 10,000 Associates and 1800 beds
• Off campus retail focused diagnostic imaging center planned and implemented achieving a 10% increase in volume.
• Off campus sleep center planned and implemented improving patient access and consolidation of service with a 100% increase in beds.
• Early Intervention program expanded to satellite in Jackson, TN providing access to children in rural Tennessee.
• EMR implemented in the Minor Medical Centers with improved front end processes and paperless records.
• Reduced losses by $7.5M through the transition of 13 physician practices

Memphis, Tennessee, US

• Free standing children's hospital with 225 beds and multispecialty clinics serving the families of the Mid-South. Affiliated with the University of Tennessee
• Clinical pharmacy services initiated on nursing units to ensure appropriate medication administration and improve patient care.
• Cardiac rehabilitation initiated to support cardiology services and improve patient outcomes.
• Negotiated cost reductions for diagnostic imaging maintenance contracts and initiated departmental first call.
• Initiated multidisciplinary Spina Bifida, Spasticity and Swallowing Clinics and Urodynamics Laboratory improving patient satisfaction and quality of patient services.
• Asset merger of Early Intervention Program achieving a 300% increase in the number of children being served.

Memphis, Tennessee, US

Clinic operations including multidisciplinary clinic specialties, throughput maximization, HIM, front end management, operation of gastroenterology lab, University based and private practice physician relationships.

Memphis, Tennessee, US

St. Louis, MO, US

Mha, Healthcare Administration

Diploma Rn, Nursing

Ba, Biology