Janice Massala Email & Phone Number

Ireland

Ireland

Ireland

Ireland

Mac T1 Advisor IOS T1 Advisor• Provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software• Log all calls from customers onto an Apple database and following escalation procedures to resolve problems or issues• Provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customer at all times• Demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor• Be available to receive calls for a minimum of 80% of online time• Provide feedback on a daily basis to the team leader on new issuesor call drivers that have been discovered• Wow Apple customers by listening attentively to their needs, gainagreement on the resolution and bring the issue to conclusion• Educate customers on support options and the steps being taken toresolve their issue• Communicate pro-actively and positively with team members,customers, and other partners

Telefonica Epsc Hanover Court, Lower Erne Street, Dublin 2 Ireland

- Process of New Offers for both Internal and External Candidates and issue contracts- Process Hires: Internal, External, Temp to Perms(Agency workers) and Retro Hires- Complete Pre-Employment Checks – Reference Check, Criminal Record Check, Signed contract check and Capability Declaration (OHS) Check- Manage the Sap inbox and check incoming Service Cases and Requests- Set up new cases and amend existing cases- Complete chase process for open cases and escalation process where necessary- Manage weekly reports, i.e. Open Cases, Leavers Report, Non Starter Report- Manage ad-hoc projects, i.e. TUPE IN(transferring employees from another company to ours)- Create CI ideas and undertake Operational Excellence Projects- Deliver excellent Customer Service- Systems used – Chorus SAP( EIC), Experian, Echo-sign, BCM, Microsoft Office, OneDrive- Complete continuous cross-training for continuous improvement and knowledge

Dublin

• Recruit home carers all over Ireland in order to meet the demand for Irelands ageing population• Scan large volumes of CV’s to identify suitable candidates for interviews• Phone screen candidates and schedule interviews for successful candidates• Interview job applicants; evaluate applicant’s skills and make decision regarding applicant’s qualifications and suitability• Process new employees and maintain accurate and up to date records of candidates status on the employee recruitment data base system• Facilitate training and ensure training numbers are always correct• Audit background checks (Garda Vetting forms, visas and passports)• Generate and handle employee contracts• Review files and undertake reference checks• Create review reports for co-ordinates and present daily status updates to management• Deal with range of phone queries coming in from potential candidates and current employees• Contribute to ad-hoc projects when necessary

Ireland

Ensure service of food is quick and efficient.React patiently towards a variety of guests’ complex requests and requirements.Take orders; use knowledge of the menu to answer guest questions.Clear tables, plates and glassware efficiently and professionally.Display flexibility as location of job varied according to event.

Ireland

Distribute catalogues around local area.Advise customers on product best suitable for their requirements and highlight on extra features. Promote special offers to customers. Return to customers after allocated time to collect order and payment.Process and deliver products efficiently.Build up and maintain loyal customer relationships through providing excellent service.

Master Of Arts (Ma), Human Resource Management, 2.1

Activities and Societies: Chartered Membership of the Chartered Institute of Personnel and Development (CIPD) since 2013 and Associate.

Ba (Hons), Human Resource Management, 2.1

Activities and Societies: Peer Mentor for incoming first year students. Assist them with transitional issues to college life and try.

Higher Certificate, Business, Distinction

Activities and Societies: Class Representative for 2 years - Integrate with students in order to determine their areas of concern. Act.