Janice Niper Email & Phone Number

Trumbull, Ct

Stratford, Ct

• Receives inquiries and service requests. Resolves issues according to established policies and procedures. Revises transportation program guidelines when appropriate.• Compiles requests and creates weekly transportation schedules. Collaborates with drivers. Prints and disseminates finalized schedules. Documents information from drivers on dispatch log. Maintains and updates logs and databases.• Problem solves and adapts to unexpected changes while maintaining courtesy, composure, compassion and patience.• Researches municipal senior transportation programs and alternative transportation options.• Assumed additional responsibilities such as compiling and analyzing department statistics, generating monthly reports for management and ordering apparel for drivers and staff.

Wilton, Ct

• Audit / Compliance: Reduced risk exposure by researching, revising and communicating various corporate governance policies – restricted trade (OFAC), export compliance, unclaimed property. Researched and recommended vendor for web-based compliance training programs. Provided support for all external bank, financial and governmental audits.• Legal / Corporate Governance: Ensured all corporate filings, agreements, trademarks, d/b/a registrations were up to date. Maintained corporate minute books – board resolutions, minutes, company ownership list, officers & directors listing. Prepared discovery documentation for legal presentations. Gathered information and drafted legal documents and agreements.• Insurance: Assisted with the corporate insurance program to ensure adequate coverage is in place and best practices were followed to prevent potential claims. Acted as liaison between internal General Counsel, external Insurance Consultant, Broker and various carriers. • Record Retention: Managed all corporate records with an emphasis on ensuring the retention of all documents in accordance with corporate policy.

Long term assignment at The Hartford, Southington, CTPrimary focus serving as member of the Contract AARP Project Team: • Review, track and archive agency applications. Assist qualifying independent agents/agencies with the authorization process.• Upload approved agency/agent information from the database to the VLS training website. Resolve issues that agents have with the training.• Produce, distribute and archive contract endorsements.• Run, reconcile and post various reports for internal business partners.

• Continually gathered and analyzed licensing/appointment data from multiple sources: states, insurance carriers, business partners and vendors.• Supported our Registered Reps, Brokerage Operations, Securities Registration and Sales Teams.• Recommended and implemented system enhancements/process improvements to reduce task time and improve data integrity.

• Served as Technical Support Coordinator/Business Development Liaison between Broker Services and Commissions, National Sales, IT, Customer Service, Law and Corporate Compliance Departments. • Managed projects such as Data Integrity, Mergers & Acquisitions and Mass Transfers.• Recommended and implemented system enhancements/process improvements to reduce task time and improve customer service.• Documented key processes, developed workflow maps, performed user acceptance testing (UAT).

Gathered data and prepared Daily Operating Reports (DOR). Analyzed results and reviewed with the associates. Coached associates on how to improve their statistics. DOR improved from 72.5% to 98%. Exceeded company goal of 85%. Participated in the Licensing & Appointment Automation Initiative sponsored by NSCC. Monitored work volumes and redeployed staffing resources as needed.

Senior Broker Service Representative (1999)Variable Life Insurance Licensing Specialist (1998 – 1999)Regional Coordinator Broker Services (1994 – 1998)Investor Services Representative (1992 – 1994)