Janice Plain-Moore Email & Phone Number

Marcy-l'Étoile, Auvergne-Rhône-Alpes, FR

Manage end-to-end sales activities and lead implementation of CLARION, a clinical informatics Software as a service (SaaS). Consultative interface with multiple customer touch points within the Acute Care, Reference Lab, and Veterinary setting including: Laboratory, IT, Clinical Pharmacy, Quality, and Antimicrobial Stewardship Programs.

Marcy-l'Étoile, Auvergne-Rhône-Alpes, FR

• Manage and establish growth of the current support renewal agreement base and create new business opportunities through Integrated Delivery Network (IDN), Biomedical Engineering (BME) Service Agreements and Service.
• Coordinate sales efforts between corporate offices and field organization to obtain national focus and drive sales pipeline for company services. Exceeded sales target by 41% in 2017, 48% in 2018, 56% in 2019 and 39%.
• Negotiate corporate level software and product service/renewal contracts, price schedules and terms and conditions with Group Purchasing Organizations (GPO), IDN’s, LabCorp, Kaiser and Quest. Increased annual contract.
• Meet and communicate regularly with customers, opinion leaders, sales, and service personnel to ascertain market changes and address customer success/satisfaction needs.
• Conduct executive level quarterly business reviews to discuss forecast, account strategy and overall business initiatives.
• Establish service sales and marketing activities to promote service products and capabilities, grow the service business, and increase service revenue.

Durham, NC, US

• Managed resource allocation and revenue goals for assigned cloud based business automation solution projects to ensure an effective implementation that maximizes solution value.
• Lead customer and project team members to implement software solutions in support of overall services revenue of ~$5M annually.
• Facilitated solution and process workshops to identify client business objectives, defined project goals and provided a plan for maximizing the value of the solution.
• Managed all project controls, including budget versus actual for project hours, forecast accuracy, and revenue attainment.

Greenville, NC, US

Graduate Student in Health Informatics

Sold Support Services to customers within a defined territory. Acted as a resource to field contacts in effectively moving opportunities through the sales and contract process, and engaged with proper resources in order to set correct expectations in terms of our ability to deliver services within agreed-upon time frames.

Provide sales operations and first line sales support for customer renewal maintenance contracts.

• Managed the service portfolio P&L and drove service strategy to meet global service requirements. Ensured services were marketed to support corporate strategic sales objectives.
• Validated and enhanced the evolving service portfolio in support of the overall solution sales of $16M in 2010, $12M in 2011, and $13M in 2012.
• Managed and coordinated all internal and external marketing activities for the service portfolio.
• Developed and implemented the services go-to-market plan.
• Managed the portfolio pricing strategy in alignment with the total value to the marketplace.
• Worked with corporate Finance, Delivery teams and Product Management to streamline costs and maximize profitability.

Morrisville, NC, US

Support international sales regions to achieve targeted revenue and order quotas while managing profitability objectives.

Espoo, Southern Finland, FI

• First point-of-contact to customers, executive sales team, Marketing, R&D, and Finance for the acquisition, sale and retention of products and services into the Canadian Telecommunications market. Received the.
• Exceeded Canadian Telecommunication Market account sales objectives of $100M in 2000 and $90M in 2001 by 20% and 15%, respectively.

CA

Prime customer and sales interface for account marketing activities to ensure the achievement of annual sales, orders, and profitability objectives.

Graduate Certificate In Health Informatics, Health Informatics

Mba, Business Administration And Management, General