User Experience consultant for EDS, hybrid, Andara Digital, Innovative Way, and agency.com (information technology, business and marketing consulting firms.) Select clients and projects:agency: Redesign of the primary public-facing Web site of a major open source software company: Conducted content audit of existing site and developed site map and wireframes for the new site. EDS: Web Standards: Wrote EDS Web standards to be used by EDS Web development teams - including standards for Accessibility, New Media, Personalization, and Writing for the Web. EDS: Engineering Sales Support: Designed online engineering sales support system for Sun Microsystems StorageTek (data storage company.) Conducted focus groups with multiple audience groups and developed site map and wireframes. Trammell Crow: Designed Web application that allowed property managers to create unique Web sites for each property. Conducted Discovery session to determine user goals and needs. Developed functional requirements, user profiles, user scenarios, and detailed page specifications.

Sr. Information Architect, Instructional Designer, Usability Specialist. Started "community of practice" among IAs to exchange ideas. Select clients and projects:American Airlines (aa.com) - Developed overall usability plan. Designed, conducted, observed, and documented usability tests using a variety of formats: focus groups, customer service interviews, cognitive walkthroughs, and one-on-one wireframe usability tests.American Airlines (employee portal) - Defined requirements during iterative workshop with approximately 50 users. Developed audience analysis, user personas, navigation, site map, page specifications. Mentored airlines employees to assume usability role in future projects.

Instructional Designer for Alignmark (Multimedia Learning) and AMR Training. Wrote and developed computer based training - including objectives, storyboards, and content - for clients such as Chrysler, A.T. Kearney, and Lockheed Martin.

Now CSC Financial Services, Hogan banking software is used by about 50% of top 500 banks worldwide. Developed Customer Service Representative PC application to interface with Hogan's consolidated Customer Information System (CIS) mainframe software.

Worked on a variety of banking software applications including Hogan DDA and CIS banking software. Performed system analysis and designed technical solutions. Project manager for new Teller application. Mentored bank liaisons in business analysis, technical analysis, and quality assurance (QA) processes.