Janice Robinson Burns Email & Phone Number

Pleasanton, California, Us

Pleasanton, California, Us

Pleasanton, California, Us

I am proud to serve as the new Chief Career Experience Officer at Degreed and to work in a place where I can be my authentic self, pursue my passion and purpose, continue to innovate with digital technologies, and leverage my experience to drive meaningful impact for our clients and their employees. In my role, I serve as a strategic advisor for our clients to assist them in designing practical talent solutions for identifying and building in-demand & transferable skills, mobilizing talent using internal market places and creating knowledge communities where employees can learn together. I work with clients to create meaningful learning & career experiences that resonate with employees and achieve business results. By leveraging the insights that are uncovered from our clients and end users, I partner with internal teams in creating product enhancements and developing new digital talent solutions. I openly share new perspectives, frameworks and trends with other talent professionals and thought leaders, as a means of driving new career enablement and career design practices. I’m committed to helping Degreed win big in linking learning to opportunities that build skills leading to meaningful careers.

Purchase, Ny, Us

I build organizational capabilities and develop talent by innovating the ways that our employees learn. I align our business strategies with talent development needs, to provide learning solutions aimed at transforming the culture, driving business impact, encouraging innovation and improving individual performance. I lead a global team of learning innovators who design and implement learning solutions for our employees and people managers around the world. Since assuming this role, I have won numerous awards for learning innovation, been recognized as a thought leader on learning technologies and learning experience, and have partnered with learning technology companies to drive key advancements in the learning industry.

Purchase, Ny, Us

Direct report to the President of Global Products and Solutions and the Chief Human Resources Officer. Accountable for setting and executing the human capital strategy and delivering human resources support globally to over 3000 staff within the Global Products and Solutions business.

Purchase, Ny, Us

Responsible for revitalizing and launching a new global diversity strategy and framework across all business units throughout the company.Responsible for championing diversity as a business enabler to help MasterCard drive business results, compete more effectively in a global marketplace and enhance its brand and reputation amongst consumers, local communities, potential employees and other constituents.Fostered a culture of inclusion by engaging employees in grassroots efforts and establishing business metrics to measure progress against annual diversity objectives. Established 5 new business resource groups comprised of employee volunteers charged with designing programs to support the four diversity pillars: talent management, business impact, brand and reputation and culture of inclusion.Designed and implemented new and enhanced diversity programs and initiatives including leadership development and training, annual diversity summits designed to support initiatives related to gender and multicultural activities, employee mentoring programs, employee awareness workshops and seminars.Re-established MasterCard’s presence on several key diversity best practices list (Working Mothers, Diversity Inc., etc.) by identifying and implementing best practices to drive the continued progress of the company’s efforts in the areas of recruitment, training, succession planning and the growth and maintenance of a globally diverse workforce.

Purchase, Ny, Us

Accountable for the oversight of all human resources and employee development initiatives for 500 employees globally. Lead the strategic development and implementation of a multi-year global HR strategy designed to establish and grow the first global products organization within MasterCard.Managed the talent acquisition, talent development and employee relations activities for the global workforce by working in partnership with regional HR teams and corporate HR functions. Managed performance appraisal process and incentive compensation plans. Responsible for enhancing the organizational capabilities of the Global Products team by designing and implementing programs to establish a globally oriented employee culture, build a strong leadership pipeline, establish a competency-based assessment and performance management system.Established a knowledge network initiative designed to increase innovation by developing new learning programs, communication events, employee on-boarding processes, and annual employee forums. Conducted extensive compensation benchmarking and implemented new corporate compensation framework within the Global Product business unit globally. As a function of this new framework, all employee jobs were reassessed, re-leveled, re-slotted and re-titled across the global enterprise.Championed and executed MasterCard’s first Executive Women’s Summit which provided a forum for executive women to establish a network, learn best practices and build a framework for a MasterCard Executive Women’s Initiative.

Purchase, Ny, Us

Reported directly to the Chief Administrative Officer and served as his Chief of Staff, financial officer, and lead strategist over a period of four years.Developed an overarching business strategy and implementation plan for all Central Resources functions, which included: Global Human Resources, Global Security and Corporate Services. Established human capital strategy and led key Human Resource functions, including global workforce planning and analysis, global staffing and executive recruiting, corporate employee relations and employee open door investigations, HR business continuity and disaster recovery planning. Provided HR support for the office of the CEO and the Central Resources function.Managed the budgeting and finance process for Central Resources.Designed and implemented domestic workplace policies to facilitate transition to high-performance work environment. Provided HR corporate support and guidance on a large-scale, global change initiative

Purchase, Ny, Us

Appointed to serve as MasterCard’s first diversity officer by the CEO and Chief Human Resources Officer.Conducted extensive research, benchmarking and analysis to determine an appropriate approach and plan for formalizing MasterCard’s diversity efforts.Raised profile of MasterCard’s commitment to diversity both internally and externally by developing a strategic approach for launching and managing the corporate diversity program and initiatives including training, staffing, communications and metricsFacilitated the establishment and management of the Executive Diversity CommitteeEnsured integration of diversity into core Human Resources processes and business unit KPIs.Conducted Employee Engagement Survey resulting in 86% employee participation, which led to the establishment of a clear process for identifying corporate action items

Purchase, Ny, Us

Developed and managed various quality assurance, compliance and data integrity programs, including responsibility for reporting ongoing analysis, performance tracking, customer satisfaction, and auditing results to key constituents and business unitsResponsible for developing, implementing, and managing fee-based programs designed to improve the U.S. Region’s financial and operational performance which resulted in creating $25 million in incremental income annuallyDesigned regional strategy and global integration plan aimed at improving chargeback performance 5% annually and providing $50 million in back-office issuer savings and $6 million in regional fee-incomeProvided on-site and one-on-one consultative support to key members and merchants

Purchase, Ny, Us

Developed and managed various quality assurance, compliance and data integrity programs, including responsibility for reporting ongoing analysis, performance tracking, customer satisfaction, and auditing results to key constituents and business units.Responsible for developing, implementing, and managing fee-based programs designed to improve the U.S. Region’s financial and operational performance which resulted in creating $25 million in incremental income annuallyDesigned regional strategy and global integration plan aimed at improving chargeback performance 5% annually and providing $50 million in back-office issuer savings and $6 million in regional fee-incomeProvided on-site and one-on-one consultative support to key members and merchants

Purchase, Ny, Us

Managed cross-organizational team in developing standards and enhancements to improve service at the point-of-sale, ATM cash advance approval rates, and to reduce authorization delays. Developed marketing and education materials for merchants, cardholders and members.

Purchase, Ny, Us

Managed the U.S. enhancement programs for the Gold MasterCard, BusinessCard, and Gold Debit Card products. Developed strategic plan designed to reduce program cost, improve service quality and increase consumer/merchant awareness. Managed program portfolio of $15 million and coordinated cardholder service activities at six vendor locations.o Reduced per-account cost on all enhancement services by 17%.o Increased customer satisfaction by 9%.o Increased member flexibility in developing marketing materials for cardholders.o Managed the successful transition of the 1992 enhancement program to three new service providers.

Responsible for significantly increasing Chemical Bank’s mass-market customer base. Developed and implemented marketing programs resulting in a 40% increase over 1990 sales. Managed a marketing budget of $3.5 million.

Provided educational training and guidance to a 4th grade class of 30 students

Master Of Public Administration (M.P.A.), Health/Health Care Administration/Management

Psychology

Advanced Human Resources Executive Program