Janice Rodgers-Henning Email & Phone Number

Deliver high quality results to Synergy's FQHC clients. Highly motivated, organized, professional individual ensures compliance with contractual commitments to Synergy clients serving as the voice of the organization. A thorough knowledge of client standard operating procedures, revenue cycle management for optimal reimbursement, and make certain that KPIs are met and support new client implementation and onboarding.

Holly Hill, Florida, United States

Charlotte, North Carolina, United States

Educate and connect patients with community resources, assist with Medicare, Medicaid and commercial insurance applications. Resolve billing and authorization errors and advocate for the best access to necessary healthcare.

Charlotte, North Carolina

Oversee, monitor, coach and develop the team and their productivity and performance metrics to ensure compliance with SLAs. Proactively identify challenges to timely lien resolution, and drive solutions with cross functional teams and leadership. Liaised with insurance companies and clearinghouse TPAs to continually improve relationships for maximum alternative lien reductions from Medicare, Medicaid, military, and commercial carriers’ settlement liens. Key stakeholder in developing a new lien resolution process with the VA.

Charlotte, Nc

Conducted proactive outbound sales calls, created self-generating leads, and handled lead management plus communications by building strong, long-term relationships to present qualified prospects into sales pipeline from a variety of sources including healthcare systems, hospitals, and TPAs. Consistently exceeded call quotas and selected by managers to train peers.

Charlotte, Nc

Liaised between key clients and internal teams as primary point of contact. Cultivated strategic relationships with direct impact on products and services offered to expand revenue sources. Collaborated with executives and project teams to develop and implement automated online registration process for client portal access to EDI clearinghouse. Concurrently worked as a Business Analyst to resolve complex EDI transaction errors.

Gastonia And Charlotte, Nc

Trained and supervised the team, collaborated with CFO to reconcile payments and coordinate credentialing of new providers with payers and TPAs. Spearheaded new processes for administrative staff which translated into corporate policy. Customized practice management software in partnership with clinical and admin staff, vendors, and IT. Tracked biller and corporate KPIs plus assisted with development of customized reports. Worked directly with clients and insurance companies to resolve payment discrepancies.

Florida, United States

Managed all aspects of behavioral health billing, collections, and new provider credentialing and recredentialing processes. Insurance recovery specialist for Medicare, Medicaid, BCBS, commercial insurances, workers comp, and TPAs. Trained staff and supplied clients’ payment reconciliation reports to drive data supported business practice analysis and change. Resolved escalations, rejections, and appeals.

Daytona Beach, Florida, United States

Maintain and nurture all client relationships to ensure retention of referral sources. Instrumental in resolving client concerns while also coordinating the entire admission process with program’s internal, external, clinical, and non-clinical teams to meet providers’, patients’, and families’ needs. Nurtured long-term relationships with healthcare providers; hospitals, nursing homes, ALFs and physicians. Led daily meetings, reporting, and patient census maintenance. Created streamlined documentation to improve overall admission process.

Louisville, Ky

Deepened knowledge of HIPAA and ANSI X12 EDI transactions throughout revenue cycle. Established new key client accounts, completing implementation/onboarding new clients to ensure uninterrupted and expanded revenue stream with automation and diligent supervision. Consistently resolved longstanding, complex claims processing and file transmission issues. Built strong, long-term relationships leading to upselling opportunities.