Hey, Thanks for checking out my LinkedIn! As a Front Desk Agent already running a management role at the Fairfield Inn & Suites by Marriott, I take pride in serving our guests from check-in to check-out and ensuring they have an exceptional experience. I am committed to fulfilling Marriott's promise of providing an outstanding stay.I excel in these areas:🛎 Making guests feel welcomed🤝 Building a passionate customer service team🏨 Delivering a stress-free stay from start to finish💪 Being dynamic, resourceful, and ready to lend a helping hand😊 Maintaining a positive attitude and a genuine interest in others' well-beingDuties:🏢 Leading and driving the Marriott brand daily to benefit both guests and co-workers, fostering the Marriott culture.🧹 Leading the operation for Housekeeping, Maintenance, Front Desk, and Sales departments to maximize financial performance and guest satisfaction.🤝 Ensuring all departments work together cohesively and profitably.👥 Delegating authority and assigning responsibilities to reporting managers and supervisors while closely supervising departmental activities.📚 Ensuring proper training for all staff and conducting regular team meetings for each department.🤝 Assisting Human Resources in reporting and addressing staffing issues, motivating staff, and aiding in employee development and retention.🤝 Providing mentoring and managing conflicts when necessary.👤 Assisting with sourcing, interviewing, and training to enhance productivity and guest satisfaction.📞 Responding to guest requests and complaints promptly.📊 Assisting in creating and executing a realistic business plan to achieve operational goals and profits.🤝 Participating in sales efforts as required, interacting with guests, company owners, community leaders, and local community members to build valuable relationships.💼 Assisting the General Manager with budgeting, paying bills, ordering supplies, and critiquing profit and loss statements as needed.I am passionate about hospitality and look forward to advancing my career in management to continue exceeding guests' expectations and achieving outstanding results. Let's connect and explore new opportunities together.
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Team Lead ManagerGeorgia AccessMcleansville, Nc, Us -
AssociateMarriott Hotels Jan 2024 - PresentGreensboro, North Carolina, United StatesWarmly greet and efficiently check in guests, ensuring a positive initial experience.Accurately process payments and adhere to cash-handling policies.Foster effective communication with various departments for seamless operations.Stay informed about local attractions, offering personalized recommendations to enhance guest experiences. Manage incoming calls and guest communication discreetly and efficiently.Collaborate with other shifts to address operational issues and maintain a cohesive work environment.Provide exceptional service to guests, including catering to the needs of Delta, American Airlines, Fed-Ex Pilots, Flight attendants, NBA players, celebrities, and other high-profile individuals.Train, groom, and coach guest service employees to uphold high-level service expectations.Ensure adherence to check-in/check-out procedures, payment collection, and all department policies.Address and resolve guest concerns promptly, implementing effective service recovery practices.Maintain consistent application of guest service standards and adherence to hotel policies.Demonstrate excellent written and verbal communication skills and the ability to relate to guest concerns.Possess strong interpersonal and employee relation skills, including mentoring, training, and development of staff. Utilize computer skills, including proficiency in Microsoft Excel and Word, with knowledge of property management systems (MARSHA experience is a plus).Manage administrative duties, including scheduling, purchasing, and inventory.Handle multitasking efficiently and maintain a goal- and results-oriented approach.Demonstrate strong time management skills to meet deadlines. -
Front Desk ManagerFairfield Inn & Suites By Marriott Aug 2023 - Jan 2024Provide the highest quality of service to the customer at all times.Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.Receive and transmit mail, phone, and written messages for guests.Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.Keep the Front Desk area neat, clean, and free of safety hazards.Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.Responsible for proper telephone etiquette.Develop a thorough knowledge of Emergency procedures.Other duties as assigned by the supervisor -
Front Desk Agent For HiltonHilton Feb 2020 - Jul 2023Greensboro, North Carolina, United StatesAs a Front Desk Customer Service Receptionist, I serve the Front Desk of the Hampton by Hilton Hotel to provide services for Guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As a Front Desk Receptionist, I truly influence the first impressions of our Guests and, therefore, am responsible for performing all of the tasks on my shift with the highest standards. -
Credit Card SpecialistSynchrony Sep 2017 - Aug 2019Utah, United StatesI handled inbound calls from many cardholders, keeping exceptional customer service skills. while maintaining up-to-date computerized customer information, resolving inquiries, Processing monthly credit card payments, and most importantly, building relationships with clients, customers, and colleaguesI used my problem-solving and analytical skills to thrive in my team environment and effectively communicated with customers when needed in Spanish.I used my proficient computer skills to manage information in multiple windows and proficiently typed while talking to customers utilizing Microsoft OutlookI did all of my daily tasks in a Mountain Time zone from my quiet home office. My home office is a distraction-free environment with access to high-speed 5G internet.
✨Janice Sanchez✨ Education Details
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Mountain Of Fire & Pnur UniversityBachelor Of Theology -
Norman Thomas High SchoolHigh School Diploma
Frequently Asked Questions about ✨Janice Sanchez✨
What company does ✨Janice Sanchez✨ work for?
✨Janice Sanchez✨ works for Georgia Access
What is ✨Janice Sanchez✨'s role at the current company?
✨Janice Sanchez✨'s current role is Team Lead Manager.
What schools did ✨Janice Sanchez✨ attend?
✨Janice Sanchez✨ attended Guilford Technical Community College, Mountain Of Fire & Pnur University, Norman Thomas High School.
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Janice Sanchez
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