✨Janice Sanchez✨ Email & Phone Number

Mcleansville, Nc, Us

Greensboro, North Carolina, United States

Warmly greet and efficiently check in guests, ensuring a positive initial experience.Accurately process payments and adhere to cash-handling policies.Foster effective communication with various departments for seamless operations.Stay informed about local attractions, offering personalized recommendations to enhance guest experiences. Manage incoming calls and guest communication discreetly and efficiently.Collaborate with other shifts to address operational issues and maintain a cohesive work environment.Provide exceptional service to guests, including catering to the needs of Delta, American Airlines, Fed-Ex Pilots, Flight attendants, NBA players, celebrities, and other high-profile individuals.Train, groom, and coach guest service employees to uphold high-level service expectations.Ensure adherence to check-in/check-out procedures, payment collection, and all department policies.Address and resolve guest concerns promptly, implementing effective service recovery practices.Maintain consistent application of guest service standards and adherence to hotel policies.Demonstrate excellent written and verbal communication skills and the ability to relate to guest concerns.Possess strong interpersonal and employee relation skills, including mentoring, training, and development of staff. Utilize computer skills, including proficiency in Microsoft Excel and Word, with knowledge of property management systems (MARSHA experience is a plus).Manage administrative duties, including scheduling, purchasing, and inventory.Handle multitasking efficiently and maintain a goal- and results-oriented approach.Demonstrate strong time management skills to meet deadlines.

Provide the highest quality of service to the customer at all times.Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations.Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies.Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.Receive and transmit mail, phone, and written messages for guests.Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy.Keep the Front Desk area neat, clean, and free of safety hazards.Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered.Responsible for proper telephone etiquette.Develop a thorough knowledge of Emergency procedures.Other duties as assigned by the supervisor

Greensboro, North Carolina, United States

As a Front Desk Customer Service Receptionist, I serve the Front Desk of the Hampton by Hilton Hotel to provide services for Guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. As a Front Desk Receptionist, I truly influence the first impressions of our Guests and, therefore, am responsible for performing all of the tasks on my shift with the highest standards.

Utah, United States

I handled inbound calls from many cardholders, keeping exceptional customer service skills. while maintaining up-to-date computerized customer information, resolving inquiries, Processing monthly credit card payments, and most importantly, building relationships with clients, customers, and colleaguesI used my problem-solving and analytical skills to thrive in my team environment and effectively communicated with customers when needed in Spanish.I used my proficient computer skills to manage information in multiple windows and proficiently typed while talking to customers utilizing Microsoft OutlookI did all of my daily tasks in a Mountain Time zone from my quiet home office. My home office is a distraction-free environment with access to high-speed 5G internet.

Nursing

Bachelor Of Theology

High School Diploma