Janice S. Email & Phone Number

New York, Ny, Us

Manalapan, New Jersey

Selected to fill a temporary role for the Producer Onboarding and Offboarding Department focusing on relationship building and educating sales leadership to help improve the candidate onboarding experience and provide a best-in-class candidate experience to support the organization's deployment goals. Increased customer satisfaction by 10% over 2022.

Manalapan, New Jersey, United States

Consult with candidates who are onboarding to become small business owners. Provide in-depth consultations that help candidates understand the onboarding process and tasks that must be completed within required timeframes to ensure open readiness for appointment date.

Manalapan, New Jersey, United States

Selected to fill a temporary assignment for the Agency Strategy Department focusing on process improvements to help drive a better customer experience for onboarding candidates and assisting with redesigning the candidate portal. ✔ Improved tracking and reporting for Recruiting & Onboarding teams by collaborating and helping them understand the needs of the department✔ Wrote process enhancements for development teams (Saleforce Business Analyst, Developers and Quality Control) to have clear and detailed direction on the business needs✔ Reduced CoStar licenses from 24 to 5 and saved department $165,000 by defining the root cause of low usage

Manalapan, New Jersey, United States

I worked on a centralized team and improved processes to help deliver a high quality candidate on-boarding/off-boarding experience. Some key achievements:✔ Decreased time to on-board candidates 10% by streamlining processes✔ Exceeded a 90% candidate appointment file quality✔ Helped the region meet deployment appointment plan for two years in a row✔Created and launched the Process Consultant Exchange Forum to reinforce knowledge delivery and share best practices.As a leader I:✔ Partnered with cross-functional teams to ensure optimal on-boarding/off-boarding and successful agency opening experiences via webinars ✔ Built strong professional relationships with business partners to ensure continuous growth for myself and the organization

Wall, New Jersey, United States

Elevated performance as a trusted partner, provided support to on-board new and existing agents and financial specialists. Hired to on-board financial advisors and agents, accelerate the path to productivity and bolster their brand in the financial services sector during a period of expansion for the company as it moved to a trusted advisor model.I improved the on-boarding process, enabling 93% of new financial advisors (registered representatives) to be business-ready and productive from the very first day via a customizable transition plan focused on 50+ tasks with activities and milestones.Other accomplishments include accelerating affiliation time 10%, supporting a 250-member team of advisors and liaising with senior management, human resources, sales leaders, candidates, agents, legal and compliance.

Somerset, Nj

I was retained in a key role after restructuring to communicate major business changes to the sales force as client services liaison. Designed and executed communications regarding employee recognition, rewards and compensation for the sales team. Selected based on expertise in relationship management as a trusted business partner to the sales team. Rebranded programs to elevate sales and increase program awareness .I led strategic communications, conveying sensitive info from senior executives and sales management to the sales force in a positive way during the realignment and merger of multiple teams into a single distribution system. I created and launched the Relationship Manager Exhange Forum to elevate knowledge delivery and share best practices. I also reduced costs $20,000 by promoted use of webcast technology for communications with sales team.

I was promoted to a role reporting to the Vice President for a company with 66,000 employees in a rapidly evolving environment as distribution channels were merged, impacting 10,000+ sales representative. I liaised with senior management as communications conduit to the sales teams and sales leadership. Leveraged broad knowledge of communications, rewards, recognition, compensation programs, sales support and human resources to elevate performance in a team leadership role.I built a highly effective 6-member sales incentive, rewards and communications team from the ground up, including recruiting and training, while managing a $14M budget. I also developed and delivered 9 annual incentive conferences in 6 months, facilitating networking between CEO, business leaders, and top-producing salespeople while presenting professional development and rewards programs.

I was recruited by the Vice President to promote and deliver education/recognition programs for sales managers and sales representatives in a newly created position reporting to the Assistant Vice President. Selected based on reputation as a top performer combined with comprehensive understanding of the industry combined with sales support expertise. I delivered, unified, consistent messaging and branding across sales distribution channels.In this role, I drove sales results and elevated performance across a team of 10,000 sales representatives and sales leaders by implementing incentive plans to change behavior, improve results and recognize top performers. I increased participation in industry programs 10%, partnering with associations on marketing strategies. I also accelerated delivery on industry award certifications 50% while reducing need for temporary employees during peak period.My foundational experience as client services specialist in the financial services sector included diverse sales support and administrative duties.

Bachelor Of Science, Communications And Public Relations, Communications

Certificate, Nutrition For Optimal Health, Wellness And Sports