Dhruv J. Email & Phone Number

Newark, DE, US

Smyrna, DE

Wilmington, DE

Awarded Results: Distinguished as the lowest After Call Hold and one of top NPS review stars. Honored with associate recognition letters from my manager and a coworker.Client Services: Negotiated with clients to resolve account delinquencies, earning client trust while maintaining company loyalty. Continually achieved 90%+ quality assurance scores while.

Wilmington, DE

Hosted Wilmington Grille, the restaurant for breakfast and lunch. Facilitated single/group reservations over the phone and in person.Performed bartending duties in the Atrium Lounge when needed.Promoted and market the Wilmington Grille to local attractions and corporations.

Elkton, MD

Increased overall guest satisfaction by inspiring and creating a high performance team to manage daily operation of a 82 suites hotel.Monitored and analyzed Medellia guest satisfaction scores daily.Resolved guest complaints and concerns by applying organizational resolution process.Oversaw and managed overall hotel operations in the absence of the.

I participated in day to day operations of front-desk. I performed night audit and trained people for it as well. I filled in as a breakfast attendant when needed. I worked as a part-time housekeeper to learn the basics of cleanliness and presentation while I supervised house-keepers as well. Finding corporate companies to stay and making group.

After securing a place in the dean's list, my adviser suggested me to join learning center of the college to help students seeking extra help. I taught them College Math, Chemistry, and advanced English.

Bachelor'S Degree, Biology/Biological Sciences, General

Biological Science, Biology/Biological Sciences, General

Activities and Societies: Phe Theta Kappa, Debate TeamI have taken major chemistry, math and biology courses concerning my major.