Janie E. Bishop Email & Phone Number

Lincoln, Ri, Us

Assist in interviewing prospective customer service representatives.Assist and coordinate training new and existing customer service representatives on the different products, services and software programs.Provide Excellent Customer Service in a busy call center environment.Maintain high level of integrity selling as evidenced by new policies written and successful Life Referrals and consistently meet or exceed expected sales goals and quotas. Professionally handle existing customer inquiries, policy changes, complaints, billing questions in varying degree of complexity both accurately and in a timely manner.

Lincoln, Ri, Us

Supervised the Underwriting Department consisting of 2 Property & Casualty Licensed Representatives and 2 Technical Assistants. Completed monthly audits and call recording evaluations, coaching & mentoring. Completed Annual Employee Evaluation and Reviews. Final Underwriting Review of Home Inspections for Georgia, Alabama, Mississippi, Tennessee, Baltimore and Virginia.

Lincoln, Ri, Us

Inbound call center taking 35-40 calls daily regarding coverage questions, policy changes, complaint and billing calls with New Business inquiries being fielded in as well. As an account representative, we were also responsible for incoming case work from customers via system generated activities as well as emails looking for return call at specific time and date. Position required the use of several software programs and systems, ability to multi task, prioritize and work in a fast paced environment and handle files to completion in a satisfactory time frame for both the customer and the company. This position earned me a promotion following consistent superior performances over the years and the ability to build rapport with our customers and coworkers alike.

Lincoln, Ri, Us

Entered Employee Attendance in PeopleSoft, ordered monthly supplies, and provided miscellaneous reports to the department using MS Word, Excel, PowerPoint.

Handled telephone inquiries and correspondence such as mortgage company requests, additional insured's, policy changes and cancellation requests and ID cards for Auto Insured's. Prepared insurance binders and certificate of insurance as requested. Rated, quoted and issued both personal (Home & Auto) and commercial (General Liability) policies.Managed new and existing accounts.

Counseled participants and self funded employers regarding membership eligibility, benefits and options.Created and maintained membership accounts and processed adjustments accordingly. Position required extensive knowledge of plan provisions for self-funded health plans as well as coordination of HIPAA and COBRA procedures and laws; * Processed COBRA Elections and payments as well as maintenance of COBRA records;* Processed monthly billing for self-funded employer groups; * Posted premiums to general ledger accounts, processed premium payments for stop loss (reinsurance) carries, life insurance carriers, brokers/agents and managed care entities.

Ains, Api, Licensed Property & Casualty Agent

Montana Property & Casualty Producer Lincense

Hiaa & Ica, Fundamentals Of Health Insurance A & B

High School