Doris Janiece Thompson Email & Phone Number

Mobile, AL, US

United States

• Assist patients who have been prescribed medications enrolling them in the available programs. Focus on connecting patients with program resources and confirming healthcare information. Use applications and resources.
• Provide phone support using effective interpersonal skills and communication skills to assist patients while displaying empathy. Provide exceptional customer service and an excellent customer experience. Manage.
• Confirm insurance verification and use computerized scheduling systems to schedule callbacks or transfer patient to nurse ambassadors. Strong focus on patient care using empathetic compassion, maximizing listening.

United States

• Assisted the team with the recruitment process by creating offer letters and documenting the candidate process using an applicant tracking system and Excel. Communicated process status to all stakeholders. Used.
• Conducted onboarding procedures for multiple candidates simultaneously with a keen sense of urgency. Leveraged proactive customer service strategies and interpersonal skills to enhance communication and connection with.
• Managed vendor relationships for candidate background check process and medical screenings coordinating with Sterling and local clinics to achieve a quick turnaround. Met with leadership to discuss process improvement.