Assist patients who have been prescribed medications enrolling them in the available programs. Focus on connecting patients with program resources and confirming healthcare information. Use applications and resources to answer questions, educate patients, and ensure they understand the program.• Provide phone support using effective interpersonal skills and communication skills to assist patients while displaying empathy. Provide exceptional customer service and an excellent customer experience. Manage multiple channels of communication for effective patient engagement. • Confirm insurance verification and use computerized scheduling systems to schedule callbacks or transfer patient to nurse ambassadors. Strong focus on patient care using empathetic compassion, maximizing listening skills, and leveraging a friendly and approachable demeanor to build strong connections.

Assisted the team with the recruitment process by creating offer letters and documenting the candidate process using an applicant tracking system and Excel. Communicated process status to all stakeholders. Used advanced coping mechanisms to handle multiple tasks simultaneously, working in a fast-paced environment.● Conducted onboarding procedures for multiple candidates simultaneously with a keen sense of urgency. Leveraged proactive customer service strategies and interpersonal skills to enhance communication and connection with potential recruits and increase engagement rates.● Managed vendor relationships for candidate background check process and medical screenings coordinating with Sterling and local clinics to achieve a quick turnaround. Met with leadership to discuss process improvement to provide a better experience for candidates.