Janiecea Stephens Email & Phone Number

Scottsdale, Az, Us

Phoenix, Arizona, United States

Master inbound ticket requests. Understand tasks and prioritize. Motivate the customer service team successfully. Pulling and understanding KPI data. Write SOPs for the Customer Service Team. Train new hires on the Customer Service process. Initiatives: Fully engage with company initiatives identified as critical to the success of business. Interact with cross-team Internal Stakeholders as needed. Other duties as assigned

A member of the account specialist team who is responsible for verifying and approving documents for personal loans. An Account Specialist is there to assist in making sure that the documents received are properly worked and are acceptable per discover policy. Account Specialists are also responsible for making outbound calls to customers requesting new documents.

North Scottsdale

A member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. Ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.As well as being responsible for cash office and bank despite.

North Scottsdale, Arizona, United States

The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.; The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits.

Gilbert, Arizona, United States

Provides quality customer service and assists the general public, law enforcement agents, and attorneys over the phone and at the counter with understanding legal filing procedures, associated fees and fines, and where to locate court-related forms. Processes and reviews legal documents. Review documents for sufficiency of information, conformity, jurisdiction, completeness, timeliness, and all required supporting documents. Schedules and amends the court docket, coordinates court dates, and issues notices of appearance and release orders. Prepares bench warrants and releases, issues summonses, subpoenas, minute entries, certified copies, and various other court forms. Files and retrieves legal documents and related case materials from an automated case management tracking system. Maintains the order of documents and identifies those for transfer to the archives, and purges records according to the retention schedule. Collects, posts, receipts, and reconciles monetary transactions daily

Scottsdale, Arizona, United States

Support the business efforts of the practice group by handling multiple projects effectively. Process documents related to closings: prepare signature packets, assemble closing documents, draft post-closing documents, and file complex records. Draft and edit documents accurately with great attention to detail. Coordinate new client matters; collect and organize information and creating files. Assist attorney and staff with document preparation, closing coordination and scheduling. Manage attorney calendars regarding scheduled closings and related deadlines.

Tempe Az

This role included training new employees who have been hired for the both the Pre-sale department as well as the Verifications department. During this period, acting as their active Team Lead/Supervisor as they go through 3-5 weeks of training. This position additionally includes live call reviews and providing written feedback. Along with answering any questions trainees may have while taking calls and doing casework. This role also required re-directive conversations with the trainees if they were off task throughout training. I also worked with the training department to fix documents that were used for training coaches and coordinators.

Spoke with and resolved issues from existing customers who where having issues with their vehicles and/or needed registration information for the purchase of their new vehicle. In this role, I also made outbound calls to ensure that the customer’s concerns were taken care of in a timely manner. De-escalating upset or frustrated customers throughout their troubling experience with the company.

Tempe Az

Answering inbound calls from new and existing customers in order to educate them about the company and the purchase process. This role also included making outbound and/or internal calls to ensure the sale is completed smoothly for our customers. This role also entailed verifying customers financial status and income as well as third party loan verification. Spoke with and resolved issues from existing customers who where having issues with their vehicles and/or needed registration information for the purchase of their new vehicle. In this role, I also made outbound calls to ensure that the customer’s concerns were taken care of in a timely manner. De-escalating upset or frustrated customers throughout their troubling experience with the company.

Phoeniz Az

Patrolling assigned areas of the college campus and campus-owned properties by automobile or by foot. Responding to calls for service involving crimes such as policy violations, assaults and narcotic violations. This role allowed me to gain experience with two-way radios and ten codes, data entry, as well as written reports for room searches, medical calls and more.

Phoenix Az

Ensured food was handled correctly and organized based on order ticket. Seating customers, booking reservations for customers, answering a multiple line phone, and handling cash. Preparing coffee beverages hot and cold for customers. Also training staff members in several areas of the restaurant.

Phoenix Az

Watching the children well their parent’s workout. Creating daily workouts for the children’s fitness class and planning the curriculum for each day. Also cleaning up the rooms when it’s time to close.

Certificate, Aesthetician/Esthetician And Skin Care Specialist

High School Diploma, General Studies