Janiecea Stephens Email and Phone Number
Scottsdale, AZ, US
Janiecea Stephens's Location
Scottsdale, Arizona, United States, United States
Janiecea Stephens's Contact Details
Janiecea Stephens work email
- Valid
- Valid
- Valid
Janiecea Stephens personal email
n/a
About Janiecea Stephens
Customer Service, Administrative Assistant and training experience in professional environments; seeking to gain additional experience as well as growth within a company. Proficient in written, verbal and interpersonal communication skills as well as strong organizational skills. Six years of experience in customer service, office management, and professional relationship-building skills.
Janiecea Stephens's Current Company Details
Vision And Vine Studio
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Virtual Assistant
Scottsdale, AZ, US
- Website:
- oatsovernight.com
- Employees:
- 14
Janiecea Stephens Work Experience Details
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Virtual AssistantVision And Vine StudioScottsdale, Az, Us
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Customer Service LeadOats Overnight Jun 2024 - PresentPhoenix, Arizona, United StatesMaster inbound ticket requests. Understand tasks and prioritize. Motivate the customer service team successfully. Pulling and understanding KPI data. Write SOPs for the Customer Service Team. Train new hires on the Customer Service process. Initiatives: Fully engage with company initiatives identified as critical to the success of business. Interact with cross-team Internal Stakeholders as needed. Other duties as assigned
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Loan Review SpecialistDiscover Financial Services Jun 2023 - May 2024A member of the account specialist team who is responsible for verifying and approving documents for personal loans. An Account Specialist is there to assist in making sure that the documents received are properly worked and are acceptable per discover policy. Account Specialists are also responsible for making outbound calls to customers requesting new documents. -
Area SupervisorRoss Stores, Inc. Feb 2023 - Apr 2023North ScottsdaleA member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. Ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.As well as being responsible for cash office and bank despite. -
Retail AssociateRoss Stores, Inc. Dec 2022 - Feb 2023North Scottsdale, Arizona, United StatesThe Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require.; The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits.
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Judicial Clerk LlMaricopa County Aug 2022 - Dec 2022Gilbert, Arizona, United StatesProvides quality customer service and assists the general public, law enforcement agents, and attorneys over the phone and at the counter with understanding legal filing procedures, associated fees and fines, and where to locate court-related forms. Processes and reviews legal documents. Review documents for sufficiency of information, conformity, jurisdiction, completeness, timeliness, and all required supporting documents. Schedules and amends the court docket, coordinates court dates, and issues notices of appearance and release orders. Prepares bench warrants and releases, issues summonses, subpoenas, minute entries, certified copies, and various other court forms. Files and retrieves legal documents and related case materials from an automated case management tracking system. Maintains the order of documents and identifies those for transfer to the archives, and purges records according to the retention schedule. Collects, posts, receipts, and reconciles monetary transactions daily -
Administrative AssistantHomelight Feb 2022 - Jun 2022Scottsdale, Arizona, United StatesSupport the business efforts of the practice group by handling multiple projects effectively. Process documents related to closings: prepare signature packets, assemble closing documents, draft post-closing documents, and file complex records. Draft and edit documents accurately with great attention to detail. Coordinate new client matters; collect and organize information and creating files. Assist attorney and staff with document preparation, closing coordination and scheduling. Manage attorney calendars regarding scheduled closings and related deadlines. -
Corporate TrainerCarvana Jan 2021 - Feb 2022Tempe AzThis role included training new employees who have been hired for the both the Pre-sale department as well as the Verifications department. During this period, acting as their active Team Lead/Supervisor as they go through 3-5 weeks of training. This position additionally includes live call reviews and providing written feedback. Along with answering any questions trainees may have while taking calls and doing casework. This role also required re-directive conversations with the trainees if they were off task throughout training. I also worked with the training department to fix documents that were used for training coaches and coordinators. -
Customer Advocate 2Carvana Oct 2020 - Jan 2021Spoke with and resolved issues from existing customers who where having issues with their vehicles and/or needed registration information for the purchase of their new vehicle. In this role, I also made outbound calls to ensure that the customer’s concerns were taken care of in a timely manner. De-escalating upset or frustrated customers throughout their troubling experience with the company.
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Customer Advocate 1Carvana Jan 2020 - Oct 2020Tempe AzAnswering inbound calls from new and existing customers in order to educate them about the company and the purchase process. This role also included making outbound and/or internal calls to ensure the sale is completed smoothly for our customers. This role also entailed verifying customers financial status and income as well as third party loan verification. Spoke with and resolved issues from existing customers who where having issues with their vehicles and/or needed registration information for the purchase of their new vehicle. In this role, I also made outbound calls to ensure that the customer’s concerns were taken care of in a timely manner. De-escalating upset or frustrated customers throughout their troubling experience with the company.
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Public Safety OfficerGrand Canyon University May 2018 - Jan 2020Phoeniz AzPatrolling assigned areas of the college campus and campus-owned properties by automobile or by foot. Responding to calls for service involving crimes such as policy violations, assaults and narcotic violations. This role allowed me to gain experience with two-way radios and ten codes, data entry, as well as written reports for room searches, medical calls and more. -
Food ServerGrand Canyon University Aug 2016 - May 2018Phoenix AzEnsured food was handled correctly and organized based on order ticket. Seating customers, booking reservations for customers, answering a multiple line phone, and handling cash. Preparing coffee beverages hot and cold for customers. Also training staff members in several areas of the restaurant.
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Child Care SpecialistValley Of The Sun Ymca Mar 2016 - Aug 2016Phoenix AzWatching the children well their parent’s workout. Creating daily workouts for the children’s fitness class and planning the curriculum for each day. Also cleaning up the rooms when it’s time to close.
Janiecea Stephens Skills
Leadership
Google Sheets
Public Safety
Microsoft Powerpoint
General Office Skills
Report Writing
Team Management
Team Leadership
Google Slides
Google Docs
Relationship Building
Interpersonal Communication
Hospitality
Training
Customer Service
Cash Handling
Scheduling
Google Drive
Organization Skills
Team Management/team Building
Janiecea Stephens Education Details
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Aesthetician/Esthetician And Skin Care Specialist -
Moon Valley High SchoolGeneral Studies
Frequently Asked Questions about Janiecea Stephens
What company does Janiecea Stephens work for?
Janiecea Stephens works for Vision And Vine Studio
What is Janiecea Stephens's role at the current company?
Janiecea Stephens's current role is Virtual Assistant.
What is Janiecea Stephens's email address?
Janiecea Stephens's email address is ja****@****ght.com
What schools did Janiecea Stephens attend?
Janiecea Stephens attended Maricopa Skill Center, Moon Valley High School.
What skills is Janiecea Stephens known for?
Janiecea Stephens has skills like Leadership, Google Sheets, Public Safety, Microsoft Powerpoint, General Office Skills, Report Writing, Team Management, Team Leadership, Google Slides, Google Docs, Relationship Building, Interpersonal Communication.
Who are Janiecea Stephens's colleagues?
Janiecea Stephens's colleagues are Nicholas Cundiff, Doug Romba, Hannah Frusti, Natalia Jaspeado Becerra, Jason Apodaca, Alexis Lerma, Daniel R..
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Janiecea Stephens
United States
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