Janie Diggs Email & Phone Number

401 South Main Street, Hinesville, Ga 31313

Ensures operational building blocks of multiple real estate companies including operation controls, administrating & reporting procedures, and people systems for consistent and effective results.

*Distribute and balance the workload among employees, ensuring timely accomplishment of the assigned workload.•Manage four departments within the company.•Delegates projects and tasks accordingly•Our customer based increased by 37% in the last 2-years, I recommended, developed, hired, and trained a fifth job position to accommodate the larger workload.Monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities. *Assist the supervisor in preparing work schedules, time and attendance, employee performance, and disciplinary problems.•Responsible for submitting monthly reports to Broker with regard to all aspects of the work performed in each department.•Assisted company owners with hiring new employees and assigning disciplinary actions to current employees.*Conduct on-the-job training to lower graded employees covering all aspects of the work performed in the various functional retail areas of a store.*Recommends changes in work methods that will improve timeliness or quality of work performed by employees.•Researched and recommended software tools to improve job efficiency and accuracy. Once implemented, I Trained employees on the software systems.•Created systems both using technology and without technology to improve communication within the office between the different departments, as well as within each individual department.*Managed the department responsible for receiving rent monies and owner funds of over 800 properties.•Employees would report to me with any monetary discrepancies.•Personally trained employees on the electronic checkout system and operated them myself on several occasion.Sales and Marketing•Listed and Sold Real Estate (Closed over 400 Transactions in 12 years)•Marketed via Internet, Virtual Tours, Print ads, and Social Networking•Provided excellent customer service and had the highest retention, repeat, and referral based clients in the company.

•Provided veterans with VA benefit counseling for home purchasing and relocation. These included VA and non-VA benefits for active duty, retired, disabled and discharged service-members and their spouses may be eligible for.•Managed four departments within the company with minimal supervision and organized and prioritized various tasks/duties, completing them timely, thoroughly, and with attention to detail, while delegating projects and tasks accordingly•Our customer based increased by 37% in the last 2-years, due to a technology initiative where I was honored to independently learn and lead. I recommended, researched, developed, hired, and trained a fifth job position to accommodate the larger workload.•Performed liaison activities for the Company between local business, organizations, as well as the City of Hinesville and Fort Stewart Army Community Services. •Obtained and reviewed Service Members Financial Records to ensure appropriate qualifications and eligibility for financial programs. •Arranged and conducted workshops and private meetings with the local community and military base, to address all housing financial, as well as the benefits, concerns, and issues with those benefits. •Interpreted and explained entitlement, policies, procedures and benefits to housing information to veterans and their families, as well as assists veterans in seeking resolution for their concerns and problems via my home buyer sessions.•Provided Raving Fans® Customer Service to clients with a variety of backgrounds and with varying levels of understanding, to include presentations to groups through my private and group buyer sessions. •Arranged seminars of over 100 attendees and provided advisement and education on housing benefits.•Interpreted and search out information on Georgia real estate laws, rules, policies, and regulations in order to train agents and staff to abide by them, as well as keep the CEO informed of any changes.

Office Management - Responsible for all staffController - bookkeeping for over 250 properties, which includes 4 escrow accounts, reconciliations, deposits, created and implemented check and balance system, responsible for financial documents required by the Georgia Real Estate Commission to be completed monthly.

Aided with computer hardware and software repairsMade and handled orders to vendors for computer parts.Data Processing, Bookkeeping

Assisted in computer hardware and software repair and managementData processing, Bookkeeping

Degree: Bba, Finance 2002

Bba, Real Estate Finance

Activities and Societies: Alpha Xi Delta

Gri, Graduate Realtor Institute

Paralegal, 4.0

Education record

Mba, Business

Abr, Accredited Buyer Representative

License, Associate Broker

Assoc.Broker, Real Estate License

Education record

High School Diploma