Janie Rohm Email & Phone Number

Plano, Tx, Us

Plano, Texas, United States

Oversaw Telecom Expense Management activities and worked with Telecom Managed Services vendor, to process all telecom/ network invoices for 846 stores, 11 logistics centers, 3 major office locations, and the company’s Bangalore and International Buying Offices.• Saved $1M+ annually in erroneous circuit billing by researching, identifying, and correcting telecom accounts.• Researched and identified circuits for closed locations, including accounts as old as 30 years.• Verified… Show more Oversaw Telecom Expense Management activities and worked with Telecom Managed Services vendor, to process all telecom/ network invoices for 846 stores, 11 logistics centers, 3 major office locations, and the company’s Bangalore and International Buying Offices.• Saved $1M+ annually in erroneous circuit billing by researching, identifying, and correcting telecom accounts.• Researched and identified circuits for closed locations, including accounts as old as 30 years.• Verified billing addresses using MS Excel-based “past/present locations list” and Google Maps and matched store numbers and circuits with historical records in a telecom database.• Collaborated with the Real Estate department to confirm site and lease status, vendors on IP addresses and traffic studies, and distinguished and level-3 network engineers on high-level technical questions.• Submitted disconnects for obsolete circuits and updated records on active accounts.• Reduced telecom charges thousands of dollars for 100+ US stores closed in 2017 by identifying numerous alarm lines and circuits never processed by the Telecom vendor team, facilitating a weekly conference bridge with team to discuss issues/resolutions, and resubmitting orders to disconnect circuits.• Processed Move/Add/Change/Deactivate (MACD) requests, including account research and escalation. Show less

Plano, Texas, United States

Ordered/activated/deployed/managed all company mobile devices, including iPhones, iPads, Androids, hotspots, cradlepoints, and pagers, and enrolled/supported Apple devices in AirWatch Mobile Device Management (MDM) system.• Streamlined mobile device deployment and restaging supporting 1K+ phones for general managers by consolidating lists, identifying duplications in devices and carriers, updating asset records, AirWatch configurations, carrier accounts, and provided cost centers to the… Show more Ordered/activated/deployed/managed all company mobile devices, including iPhones, iPads, Androids, hotspots, cradlepoints, and pagers, and enrolled/supported Apple devices in AirWatch Mobile Device Management (MDM) system.• Streamlined mobile device deployment and restaging supporting 1K+ phones for general managers by consolidating lists, identifying duplications in devices and carriers, updating asset records, AirWatch configurations, carrier accounts, and provided cost centers to the Accounts Payable (AP) department.• Escalation for all mobile device incidents from device hardware, carrier plan and activation problems, troubleshooting and resolution as well as AirWatch (MDM) enrollment. • Reduced telecom spend on mobile phone accounts by working with AP department to pull a monthly active associate report and reaching out to appropriate departments to identify unnecessary phone accounts. • Migrated all company mobile plans from individual accounts to consolidated accounts with four vendors, reducing cost 40% and provided billing for each line to AP for efficient billing.• Maintained and updated Asset Management records for all company mobile devices. Show less

Plano, Texas, United States

Deployed desktop and laptop hardware for new hires and coordinated upgrades for the Merchandising department.• Imaged desktops and laptops using Altiris and configured for associates.• Troubleshooting hardware, software, mobile device, and network-related problems.• Managed and provisioned laptops for the loaner pool.• Procured/activated/managed/configured mobile (iphones, ipads, hotspots, BlackBerry) devices.• Maintained hardware asset management records for computer… Show more Deployed desktop and laptop hardware for new hires and coordinated upgrades for the Merchandising department.• Imaged desktops and laptops using Altiris and configured for associates.• Troubleshooting hardware, software, mobile device, and network-related problems.• Managed and provisioned laptops for the loaner pool.• Procured/activated/managed/configured mobile (iphones, ipads, hotspots, BlackBerry) devices.• Maintained hardware asset management records for computer hardware, mobile devices, and network equipment and assisted with the quarterly asset inventory of 20K+ IT assets.• Saved thousands of dollars in mobile device services by processing BlackBerry to iPhone upgrades and new requests, training users on new devices, and eliminating licensing and support costs associated with the outdated technology. Show less

Carrollton, Texas, United States

Managed global level-3 desktop support program and served as project lead driving US computer refreshes and support for customer escalations and issue resolution.• Managed vendor (EDS) supporting all US computer hardware assets and provided US asset deployment and tracking.• Provided IBM Global Services vendor management for computer installs, moves, and changes across the US region.• Supported off-site networks and users for the Avaya Sales Conferences in Las Vegas, NV & Cancun… Show more Managed global level-3 desktop support program and served as project lead driving US computer refreshes and support for customer escalations and issue resolution.• Managed vendor (EDS) supporting all US computer hardware assets and provided US asset deployment and tracking.• Provided IBM Global Services vendor management for computer installs, moves, and changes across the US region.• Supported off-site networks and users for the Avaya Sales Conferences in Las Vegas, NV & Cancun, Mexico as well as the VP conference in Dallas, TX.• Managed computer Hotswap program for non-warranty repair systems and computer disposal service across the US. Show less