Janie Tesch Email & Phone Number

Osage Beach, Missouri, United States

Greater St. Louis Area

Worked closely with Business and IT Product Owners in creating the vision, strategy and requirements to define the product roadmap.• Developed and managed the product roadmap building partnerships with relevant stakeholder teams and making trade-off decisions for multiple products in a product group.• Led the product planning process by overseeing the development of user stories, acceptance criteria and use cases. • Led the development process by following an Agile cadence for demos, backlog grooming, sprint planning and iterations. • Removed roadblocks by Identifying and mitigating risks and dependencies allowing the team to do what they do best without additional stressors or noise.• Provided coaching and guidance to junior level Delivery Managers.• Utilized various analytical tools to monitor product health and ensure success metrics were being tracked and reported on.• Ensured a prioritized backlog was kept groomed based on business value and strategy.• Developed and maintained an open stream of communication with stakeholders regarding product health and status.• Supported Pull/Merge requests through Jira Task requests, Testing (Unit, Automated, UAT), and Delivery.

Bridgewater, Ny

Program Manager Consultant for an M&A initiative with Charter/Spectrum designed to deliver a highly normalized, near real-time database solution and act as the single source of truth for all data across the Spectrum legacy companies. Key Deliverables:• Developed data mapping roadmap.• Oversaw development of data Gold Code standard.• Reported to senior leadership and participated in ongoing strategy and status readouts.• Managed three scrum teams. • Worked closely with the products ITPM to align with expectations of delivery and mitigate roadblocks.

Overland Park, Ks

Program Manager within Shared Services PMO. Managed multiple Programs and Projects inclusive of IT SDLC and Business Improvement with a strong emphasis on Customer Satisfaction enhancements.• Program Manager for the integration of a vended call routing solution into the Sprint IVR which utilized big data and machine learning to intelligently pair callers with agents.• Sr. Program Manager for creation of a metric and performance dashboard designed to consolidate multiple organizational reporting systems into a single source of truth for all of Sprint. The resulting dashboard was a highly customized version of an out-of-box vended solution. • Sr. Project/Change Manager a new call center analytics tool (CCAT) which offered agents a decision tree experience for accessing guidance on processes and procedures. • Quality Analyst Consultant, IBM - Global Business Services leveraging IBM technologies to deliver on Sprint's vision of a streamlined Care QA process.• First voting member to represent Customer Care on the Marketing Approval Board in the role of Marketing Implementation Manager.