Janifa Sitoe Ikonyat Email & Phone Number

Maputo, Mozambique

As a Software Service Team Leader at Muhlbauer ID Services GmBh, I played a pivotal role in orchestrating the seamless execution of software projects and ensuring exceptional service delivery to our clientele. My responsibilities ranged from gathering customer requirements to overseeing the implementation of new projects and change requests, all while maintaining stringent adherence to specifications and quality standards.CUSTOMER RELATIONSHIP MANAGEMENT: Served as the primary point of contact for our clients, diligently gathering and communicating customer requirements to the system architect for analysis and approval. Facilitated productive discussions with stakeholders to assess project feasibility and scope, ensuring alignment with client expectations and business objectives.TEAM LEADERSHIP AND DEVELOPMENT: Led cross-functional teams encompassing Testing, Service, and Report Development, in the planning and execution of software projects, from inception to delivery. Collaborated closely with internal stakeholders to define project milestones, allocate resources, and track progress against timelines. Conducted regular performance evaluations and facilitated professional development initiatives to empower team members to reach their full potential. QUALITY ASSURANCE AND TESTING: Oversaw all aspects of software quality assurance, including the development and execution of comprehensive testing strategies. Employed industry best practices to estimate testing efforts, record test results, and verify software bug fixes, guaranteeing flawless system functionality and performance.STAKEHOLDER COMMUNICATION: Cultivated strong relationships with stakeholders at all levels, including top management, by presenting comprehensive reports and providing regular updates on project status and performance. Fostered an environment of transparency and collaboration, facilitating informed decision-making and alignment with organizational objectives.

Maputo

As an IT Network & Field Engineer, I played a key role in maintaining system integrity through proactive monitoring and efficient software deployments. Managing Redmine and ServiceDesk tickets, I promptly addressed technical issues, ensuring seamless operations and client satisfaction. Additionally, in roles as a Software Tester and Hotline support, I leveraged my expertise to meticulously review system specifications, execute test cases, and provide comprehensive training and support to field service engineers and customers, contributing to enhanced team performance and customer satisfaction. Furthermore, my part-time roles as a web designer, digital marketer, and data analyst since 2017 have allowed me to deliver tailored solutions and drive business growth through effective digital strategies and user-centric web designs, complementing my primary responsibilities.

Gujarat, India

* Played a pivotal role in maintaining operational efficiency by performing backup, formatting, and installation of computer hardware and software.* Diagnosed and resolved software and hardware faults promptly, minimizing disruptions and enhancing productivity.* Maintained detailed documentation and reported activities to supervisors, ensuring seamless communication and effective problem resolution within the team.