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At DataRobot/Algorithmai, my focus is on managing and expanding relationships with Fortune 500 clients across diverse sectors, leveraging my expertise in MLOps, Kubernetes, and cloud services. Our team's efforts have led to a significant increase in adoption and revenue growth, with my role being pivotal in customer onboarding, training, and the successful implementation of a 24/7 on-call escalation process.Collaboration and customer engagement are at the heart of my approach, evidenced by coordinating vital integrations and championing customer feedback for product enhancements. With a strong foundation in Zendesk and PagerDuty, I facilitate key customer interactions, ensuring their voices shape our product roadmap and contribute to our collective success in the highly dynamic AI support landscape.
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Customer Success ManagerSupioRedmond, Wa, Us -
Senior Technical Customer Success ManagerInterface.AiRedmond, Wa, Us -
Career SabbaticalYear Off Jul 2023 - PresentAfter another successful startup, took the opportunity to invest in my personal life and charge my battery for my next big thing!
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Senior Ai Support Operations EngineerDatarobot Aug 2021 - Jun 2023Boston, Massachusetts, UsAlgorithmia was purchased by DataRobot in August of 2021- Manage a portfolio of Fortune 50 companies including FinServ, Insurance, Retail, Big Pharma, Defense and Big Four - Supported customer MLOps service powered by Kubernetes on AWS and Azure - Increased adoption by as much as 300% and revenue by as much as 120% - Facilitated customer testimonials, roundtables, reviews and references - Performed Customer onboarding, Training, QBRs - Built 360 customer profiles, Weekly SLT reporting on customer health - Created a 24/7 On Call Escalation/Incident Resolution process - Customer feedback/Voice of the Customer for product feature requests - Coordinated integrations with SSO, CI/CD pipelines and middleware - Successfully coordinated SOC2 customer facing compliance requirements - Increased/maintained contract value and renewal commitment of 99+% -
Customer Success ManagerAlgorithmia Aug 2018 - Aug 2021 -
OwnerGreat Tables For Board Games Jan 2017 - Aug 2018Built and sold custom gaming tables. Allowed flexibility to care for a family member.
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Senior Manager, Account Management, Whitepages ProWhitepages Jun 2012 - Jan 2017Seattle, Washington, UsProvided interim senior management leadership support during 18-month search for Sales Vice President. Managed and mentored a team of 5 Account Managers responsible for all customer interactions including on-boarding, support, billing and termination. Personally managed a portfolio of the largest revenue accounts responsible for 70% of total revenue. Drove efforts to move sales focus from SMB to Enterprise through product design and market message. Worked with a variety of industries including Financial Services (3 of the top 5 banks), Technology (Fortune 50 to startups) and Ecommerce (top tier retailers). Closed the largest renewals and upgrades that grew revenue quarter over quarter above goal. -
Director Sales Engineering/Regional SalesQl2 Software Jul 2008 - Jun 2012Dover, Delaware, UsManaged a team of 6 that performed requirement gathering, technology presentations, report design, proof of concept development, customer on boarding and key account management. Full support of sales team to meet and exceed sales quota. Project managed custom software development using Agile methodologies and multiple initiative coordination via SCRUM. -
OwnerOperations Experts Consulting Jan 2002 - May 2012Operational consulting services providing process review, project management and technology integration to help clients achieve higher levels of operational excellence. Assignments have included working with an Internet media producer, international offshore/outsource service provider and IT project management for a software company.
John Neely Skills
John Neely Education Details
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West Virginia UniversityBusiness -
West Virginia UniversityBusiness Administration
Frequently Asked Questions about John Neely
What company does John Neely work for?
John Neely works for Supio
What is John Neely's role at the current company?
John Neely's current role is Customer Success Manager.
What is John Neely's email address?
John Neely's email address is jn****@****ges.com
What is John Neely's direct phone number?
John Neely's direct phone number is +142544*****
What schools did John Neely attend?
John Neely attended West Virginia University, West Virginia University.
What skills is John Neely known for?
John Neely has skills like E Commerce, Project Management, Saas, Start Ups, Business Development, Strategy, Cloud Computing, Lead Generation, Strategic Partnerships, Account Management, Management, Leadership.
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