Oversees large group reservations and exclusive bookings at 10 branches and 2 locations of Cracker Zac’s, ensures thorough documentation and approval for major launch events, and offers comprehensive support.Manages a team of 3 call centre agents, enforcing consistent procedures, maintaining effective communication, and ensuring efficient processing.Produces reports on booking volumes and on call centre performance. Confirms bookings and payment confirmations, ensuring prompt daily responses to queries.Develops processes, scripts, FAQ documents, and informational emails to ensure customer interactions are engaging, professional, and enjoyable.Designs signage, menus, and notices. Organises and manages a nationwide photoshoot for all branches. Books photo and video shoots for interested parties and coordinates influencer bookings.Reviews, distributes, and supports social media content for Instagram and Facebook. Creates TikTok content by planning and implementing interactive staff challenges.Partners with marketing managers across malls and shopping centres to plan and implement campaign concepts. Secures necessary approvals and works with a design agency to produce store collateral.Oversees the creation and launch of the company's new website.Implements disciplinary actions for performance issues, assesses CVs to identify top call centre candidates, and creates job descriptions.

Drafted briefing emails, company introductions, and inquiries.Prepared and submitted documents to the master's office for matters related to deceased estates, resolutions, trust registrations, and trustee changes.Filed necessary documents for SARS, Non-Profit Organisations, and Public Beneficiary Officer registrations.Oversaw company finances, expenses, and invoicing. Collected client work, verified document accuracy, provided proof of submission and filed documents. Delivered completed work, updated clients on feedback received, and informed them of project status.

Headed competition campaign design and execution, compiling a terms/conditions document, and designing a banner outlining competition requirements whilst ensuring alignment with execution capabilities.Selected competition qualifiers and forwarded them to the designated manager for the random draw.Instructed the designer to produce a winner announcement banner, incorporated the winners’ details, and sent it to the appropriate manager for customer notification. Ensured that prizes were delivered and confirmed receipt by winners.Managed email campaigns by creating briefs, extracting and scheduling data, reviewing test emails, and generating weekly performance reports.Prepared weekly update briefs for 4 websites, reviewed test pages for link functionality and spelling errors, and confirmed correct page loading on launch day.Managed Digital Supplier Advertising by coordinating with suppliers on campaign preferences, checking availability, and outlining various banner options. Ensured adequate stock across all branches for campaign execution.Reviewed and approved all artwork to ensure it met quality standards and aligned with the branding guidelines before final production.Created a job bag and assigned team members on Chase, in addition to developing and sending a cost estimate for supplier approval.Updated the digital advertising booking calendar and confirmed booking via email.Submitted billing documents and generated campaign reports for suppliers following the campaign's completion.Handled unsubscribe requests and ensured removal from the marketing database.Supported the organisation of gala dinners for the annual staff awards.Promoted branch open days across South Africa by implementing standardised procedures and developing campaign briefs for special events like Black Friday.Conducted process analysis and prepared process documentation.[Kindly be advised, further details available upon request (Comprehensive CV)].

Composed editorials for Lab Management Scientific and Analytical Reporter magazines. Updated the company website with current content, including product images, features, video demonstrations, news, and events.Managed updates to social media accounts with content provided by suppliers and category managers.Executed email marketing campaigns and instructed staff on new monthly email signatures. Created farewell graphics for company year-end closure.Organised staff appreciation events. Procured corporate gifts and calendars.Designed and sent invitations for the XRF course. Managed course execution by preparing materials, organising welcome packs, printing/laminating badges and certificates, and ensuring smooth operation.Ordered and maintained pull-up banners in an organised manner.Delivered necessary materials for tradeshows, exhibitions, and open days to appropriate branches or departments.