• Actively promoted the LogoDesign.net brand including SEO and SEM for brand awareness- guest posting, infographics, and submissions of the website to authoritative channels.• Led promotional campaigns through communication channels, press releases, media outreach, and influencer marketing.• Managed project development from website design, content creation, layout, and on-page search engine optimization to the publishing of the website, content updates, and graphic design integration. • Managed the brand reputation of the CEO and Founder's profile through authoritative media.• Developed digital marketing strategies for effective promotion of content, guest blogs, infographics, and outreach on different social media platforms.• Set graphic design standards to improve business processes, productivity, and quality design output by designers. • Analyzed and developed policies to streamline procedures for recruitment, resource allocation, organizational development, performance appraisal, and productivity.• Studied, recommended, and implemented strategies for improving sales and support team performance to boost revenue generation.• Troubleshooted administrative issues, purchases, expenses, and office maintenance. • Responsible for auditing, monitoring, and reporting the financial performance of the company based on allocated resources and expenditures to the oversea head office.

Involved in collaborating with cross-functional teams, streamlining processes, and implementing innovative solutions. I oversee key areas such as strategic planning, process optimization, team leadership, and technology integration to ensure seamless operations aligned with organizational goals.• Implemented process optimization strategies to increase overall team efficiency.• Led a high-performing operations team including finance, administration, human resources, sales, graphic design, web development, and marketing, fostering a culture of collaboration and innovation.• Implemented cost-saving measures, and reduction in operational expenses without compromising quality.• Introduced new technologies for process optimization that enhanced operational efficiency and improved overall performance.• Training and development for upskilling and reskilling of teams for increased productivity.

• Managed and coordinated with all departments including HR, Finance, Admin, Web Development, Sales and Support, and SEO. • Conceptualized, created, and managed content for the ZillionDesigns blog. • Developed policies and processes for the HR department.• Managed hiring, training, and allocation of new resources to relevant departments. • Reported to head office and relegated CEO's instructions to department managers.

• Analyzed and developed marketing strategies with consultant and CEO for the promotion of the company's major brands LogoDesignGuru.com, ZillionDesigns.com, and LogoSnap.com. • Conceptualized, created, and curated content based on developed marketing strategies for blogs including guest blogging, articles, infographics, and social media marketing. • Studied, monitored, and recommended consultant and CEO for optimization of the company's brands according to the industry's best practices for SEO and SEM. • Collaborated and implemented design standards for improved productivity and quality design output across the company. • Conducted and coordinated knowledge-sharing workshops for the development of employees' skills to improve workforce intelligence. • Developed and streamlined policies and procedures for workforce development, performance, and resource productivity.• Oversaw, audited, and monitored the financial performance of the company based on allocated resources and expenditures. • Troubleshooted day-to-day administrative issues, purchases, expenses, and critical decisions with the admin department. • Studied, recommend, and implement strategies for improving sales and support team performance and company revenue generation.

Responsible for developing contents for updates and promotion of websites on social media platforms including Facebook, Twitter, Google+, WordPress, Pinterest, and Goodreads.

Taught English as a second language to Korean and Vietnamese students.

Associated with various websites working as freelance writer and researcher.

• Acted as the central contact point between Vice President and the various departments including human resources, operations, information technology, finance, and marketing. • Rolled out change management strategies developed by VP for organizational development from entry-level to board level. • Involved in the development of new job descriptions, and salary bands, and assisted in quality control management, and administration of projects.

• Managed research department independently as a business unit with a staff of 15 writers. • Acted as a contact point for operations, international clients, and staff through correspondence, delegation, and implementation. • Involved in technical writing projects including business reports, website reviews, and marketing-related research reports. • Trained, delegated, and reviewed writing staff and management through performance appraisals, grievance management, and coordination.* Responsible for salary tabulation and payments.

• Coordinated and assisted in website development for the company as an online window for frontline customer service. • Assisted recruitment team in recruitment processes including interviews, reference checks, and resume generation in providing headhunting services for clients. • Participated in module preparation and development with the training team to efficiently deliver training workshops to client candidates. • Assisted managing partners in business development activities for client generation and managed all correspondence.* Handled all administrative tasks including petty cash, vendor management, transport, and data entry.

• Acted as a front-line service deliverer to parents, vendors, and students. • Involved in the promotion of the school such as creating brochures and summer programs.• Coordinated with teaching staff, developing schedules and curriculum for both school and tuition center.• Coordinated teaching staff schedules and curriculum for both school and tuition center.