Janil Patel Email & Phone Number

Acton, Massachusetts, United States

Greater Boston

• Implemented open-source security tools• Assisted in incident response• Monitored systems security and responding to security incidents• Participated in security systems testing• Ensured integrity and confidentiality of sensitive data• Prevented and detected intrusions• Incident containment and remediation recommendations• Monitored tech and cyber trends, news and emerging threats and regularly update staff

Worcester County, Massachusetts, United States

• Understand how computer works from a hardware & software perspective.• Gained knowledge of DNS & DHCP• Understand how printers works.• Track, monitor and respond to communications from customers• Help the customer troubleshoot their issue• Offer accurate information about the product and suggestions for improvements• Connect customers with a higher level of support if necessary• Share customer feedback with leaders in the organization

• Encrypted Staff laptops with which helps protect the organizations laptop being secure and helps to located in scenarios such as if the laptops get lost, stolen or if someone steals staff’s laptop• Installed and ran Sophos endpoint on faculty’s machines which is a endpoint protection software that has the following included such as antimalware, web and application/ device control• The ultimate reason behind Sophos was to ensure stopping those who act maliciously and unethical. • Helped monitor/assisting the Network Administrator with certain calls such a staff or students having trouble with connecting to their devices• Troubleshoot and preformed tests to problem-solve why the Network was unactive a couple of times.• Worked on the Network Security got familiar with Fortinet which is the software my organization uses to monitor the Firewalls and Network traffic which is the software my organization uses• Familiar with using Active Directory

Northborough, Massachusetts, United States

• Worked with Gateways to allow multiple users to connect to multiple on-premises data sources.• Updated and created Network Topology • Maintained and updated Remote PC passwords. • Worked on creating new password management tool • Researching / Establishing new security procedures and strategies• Data Recovery and Systems Administration

• Communicate knowledge on processors, software and how a computer functions to customers.• Experience how to inspect computers and troubleshoot computers for open box inspection.• Gained strong communication skills by satisfying the customers’ requests.• Problem-solving skills (troubleshooting and finding solutions to help fix and prevent issues to happen)

Master'S Degree, Ms - Cybersecurity Minor In Criminal Justice, Part-Time

Bachelor Of Science - Bs, Cyber Security

Assumption University has been designated as a National Center of Academic Excellence in Cyber Defense through the academic year 2028.