Jen Mankikar Email and Phone Number

Supporting the Tech Ops group.

Department: LOYALTYManaged Company's relationship with the customers.Reduced customer attrition and optimized revenue by retaining existing customers and maximizing the current customer base. Communicated with clients and other support departments to increase loyalty and create solutions to customer issues. Created a positive environment for customers and leverage loyalty, engagement and satisfaction by building lasting relationships. Upsell products and services to existing… Show more Department: LOYALTYManaged Company's relationship with the customers.Reduced customer attrition and optimized revenue by retaining existing customers and maximizing the current customer base. Communicated with clients and other support departments to increase loyalty and create solutions to customer issues. Created a positive environment for customers and leverage loyalty, engagement and satisfaction by building lasting relationships. Upsell products and services to existing clients when needed while ensuring it adds value to their current services. Show less

Department: SALES RETURN LINESpecialized department assisting the Store agents and Customers perform Hardware Buyer's Remorse transactions, Returns and Swaps.Understand the reason behind the request and support where needed with completing the transaction in the system. Handled escalations where defective hardware was sent and provide a solution. Collaborated with several different teams to ensure the timely delivery / collection of devices and provide customers with the best… Show more Department: SALES RETURN LINESpecialized department assisting the Store agents and Customers perform Hardware Buyer's Remorse transactions, Returns and Swaps.Understand the reason behind the request and support where needed with completing the transaction in the system. Handled escalations where defective hardware was sent and provide a solution. Collaborated with several different teams to ensure the timely delivery / collection of devices and provide customers with the best experience possible. Department: SERVICE CHANNEL SUPPORT/RETAIL SUPPORT GROUPSupported retail stores with transactions that are beyond the scope of their system.Provided support to Retail stores when they have system issues while completing a transaction.Provided support for Ignite teams with system issuesCollaborated with teams when needed during Critical selling period to ensure we minimize delays in providing support to the Stores. Department: IGNITE & WIRELESS BILLING/CARESupported my team with my knowledge and experience with navigating systems.Connected with different leaders to understand my role better and pathways to build a stronger brand. Assisted customers with understanding their bills and resolving any issues on their account. Handled billing escalations.Continued my Mentorship journey with my Mentee from Retail and explored new ways to connect in this virtual world. Show less

Worked with accountable leaders to help drive positive, solution-based customer interactions and experiencesEncouraged and coached the team to create best-in-class customer experiences and meet business goalsSupported store operations during COVID (an ever-changing environment) with a creative spirit Promoted Rogers brands, including Rogers MastercardEngaged and grew the customer base with personalized communication and outreach to customers via phone calls and business text… Show more Worked with accountable leaders to help drive positive, solution-based customer interactions and experiencesEncouraged and coached the team to create best-in-class customer experiences and meet business goalsSupported store operations during COVID (an ever-changing environment) with a creative spirit Promoted Rogers brands, including Rogers MastercardEngaged and grew the customer base with personalized communication and outreach to customers via phone calls and business text messagingParticipated in community events and outreach efforts to support local small businesses.Notable AchievementsAchieved successful results month over month by coaching and supporting my team to ensure consistency in behaviors that impact store results and performance manage if needed.Worked with my team to create individual development plans focused on their career goals either with the company or elsewhere.Piloted programs that needed timely execution of assignments, organization, problem solving and coaching for success of the programs.In March 2021, Stepped in to cover a store as a temporary SM and was able to significantly reduce gaps in results by coaching the team and empowering them to put their ideas to action which resulted in increased sales and higher morale. Mentored and trained an associate who later transitioned into an acting SM role at a store. Collaborated with stores within the area to create their Target boards catered to their store goals and helped create Action Plans with other ASM’s.Organized an Area-wide Mental Health Check-In call with the Medical Director for Rogers for Mental Health Week 2020 to provide the team with a platform and a safe space to discuss their concerns freely and make tools and resources available to them. Show less

Create with love and experience the joy!Hosted several Wine & Paint nights.Hosted Art Nights to teach skills and techniques (acrylics)Participated in Community Art Fair.Check out my Esty Shop:www.etsy.com/shop/vancityart83

*Grew the business 15% YOY, by coaching and ensuring standards were met and the team was supported. I learned from the most challenging hiring and training experience where I had to combat high turnover due to location and incidents.*Built a community presence by building relationships with customers who had an impact on the local community. Worked closely with WORKBC and ACCESS Centre in East Vancouver to organize hiring fairs for new immigrants and at-risk youth to gain on-the-job… Show more *Grew the business 15% YOY, by coaching and ensuring standards were met and the team was supported. I learned from the most challenging hiring and training experience where I had to combat high turnover due to location and incidents.*Built a community presence by building relationships with customers who had an impact on the local community. Worked closely with WORKBC and ACCESS Centre in East Vancouver to organize hiring fairs for new immigrants and at-risk youth to gain on-the-job experience.*Collaborated with other store managers to hire, train and develop Baristas, Shift Supervisors and Store Managers to fulfill district needs.*Opened a new location, supervised installation, hired and trained the team to meet company standards.*Raised awareness and built a community presence by doing coffee donations and volunteer booths for Sunrun, Pride Vancouver and other local community and charity events.*Coffee Master Certification. Show less

Building Relationships: Connecting with customers in an open and informative way that supports the establishment of a Trusted Advisor relationship between the customer and Staples. Learn about customer's business and needs beyond the initial transaction and leverage this trusted relationship to offer and provide solutions to support the customer's copy and print needs. Work collaboratively with peers to ensure the department and customer's needs are met.Focus on Service -… Show more Building Relationships: Connecting with customers in an open and informative way that supports the establishment of a Trusted Advisor relationship between the customer and Staples. Learn about customer's business and needs beyond the initial transaction and leverage this trusted relationship to offer and provide solutions to support the customer's copy and print needs. Work collaboratively with peers to ensure the department and customer's needs are met.Focus on Service - Anticipate Service Needs: Engage with customers with the intent to identify and meet their needs. Provide service and solutions that will positively impact the customer's experience and ensure Staples is always the customer's first choice in all copy and print solutions. Anticipate a customer's business needs and think creatively to offer solutions to meet those needs. Create an inviting environment for customers by maintaining a neat, clean and organized center.Adaptability: Balance competing priorities and flexing between many tasks at a given time. Prioritize and manage tasks and timelines to meet the customer's needs. Listening Attentively: Actively listen for information to understand their business and copy and print needs. Understand the customer's need and translate into value added solutionsManage Execution: Produce top quality products within the time specifications the customer requires. Seamlessly complete the order intake process and use it as an opportunity to consult with the customer to understand the needs and make suggestions that would enhance the final product. Drive for Results: Consistently take measures that will result in the success of the copy and print center. Recognize the correlation between providing customers solutions to their business needs and driving key metricsDiversity: Work cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values, beliefs Show less

Restaurant Operations: Supported the General Manager in the day to day operations of the restaurant by Training, developing and supervising up to 20 team members in a busy environment.Supervised food production and assembly, upheld procedures, standards and quality control.Managed inventory and order food and beverage supplies.Customer Service: Provided Excellent customer service and created exceptional guest experience while Inspiring my team to ensure that customers are… Show more Restaurant Operations: Supported the General Manager in the day to day operations of the restaurant by Training, developing and supervising up to 20 team members in a busy environment.Supervised food production and assembly, upheld procedures, standards and quality control.Managed inventory and order food and beverage supplies.Customer Service: Provided Excellent customer service and created exceptional guest experience while Inspiring my team to ensure that customers are satisfied with their experience and the business is profitable.Addressed customer complaints and concerns.Health & Safety: Ensured employee compliance with Health and Safety Standards and Inspected supplies and work areas for Health and Safety Codes and Standards. Show less

Recruitment: Created Job Descriptions, Publish and update job ads on careers pagesScreen resumes and job applications, Schedule interviewsConducted a training needs assessment. Distribute physical and digital training materialUpdate internal databases with new hires’ data (e.g. contact details and bank accounts)Records Management:Maintain employee records (e.g. vacation and sick leaves)Prepare monthly compensation and attendance spreadsheetsStore, copy and… Show more Recruitment: Created Job Descriptions, Publish and update job ads on careers pagesScreen resumes and job applications, Schedule interviewsConducted a training needs assessment. Distribute physical and digital training materialUpdate internal databases with new hires’ data (e.g. contact details and bank accounts)Records Management:Maintain employee records (e.g. vacation and sick leaves)Prepare monthly compensation and attendance spreadsheetsStore, copy and scan company policies. Update policies to align with BC labour laws. Prepare ad-hoc reports (e.g. on expenses)Employee Relations:Address employees’ queriesCreated a referral bonus program to help fulfill hiring need. Exit interviews Show less

Restaurant Operations:Ensured smooth and efficient operations of the McDonald's restaurantHired, Supervised and trained new Crew MembersImplemented and maintained McDonald's standards of quality, service, and cleanlinessManaged inventory, ordering, and stock controlEnsured compliance with health and safety regulationsHandled customer complaints and resolve issuesMonitored financial performance and implemented strategies to increase profitabilityCreated and… Show more Restaurant Operations:Ensured smooth and efficient operations of the McDonald's restaurantHired, Supervised and trained new Crew MembersImplemented and maintained McDonald's standards of quality, service, and cleanlinessManaged inventory, ordering, and stock controlEnsured compliance with health and safety regulationsHandled customer complaints and resolve issuesMonitored financial performance and implemented strategies to increase profitabilityCreated and implemented marketing initiatives to attract customers Schedule to meet business needs and sales goals. Training & Development:Trained, developed and promoted 3 employees to new Shift Supervisor roles.Project Work:Role: Jr. Training co-ordinator. I helped determine and evaluate training requirements, design and prepare training materials and plans; source and recruit Employees at all levels of the company for the District. Show less

Developed a growth strategy focused both on financial gain and customer satisfactionConducted research to identify new markets and customer needsArranged business meetings with prospective clients for ongoing catering supportPromoted the company’s products/services addressing or predicting clients’ objectivesKept records of sales, revenue, invoices etc.Built long-term relationships with new and existing customersHired and trained delivery staff.

Assisted business travelers in making air, car, and hotel reservationsAssisted business travelers with changes to reservations as neededFostered and maintained excellent client relations with prompt and accurate responses to telephone calls and email messagesSupported the daily operations of the corporate travel department with additional duties and responsibilities as requestedActively increase knowledge using resources made availableExercised discretion and sound… Show more Assisted business travelers in making air, car, and hotel reservationsAssisted business travelers with changes to reservations as neededFostered and maintained excellent client relations with prompt and accurate responses to telephone calls and email messagesSupported the daily operations of the corporate travel department with additional duties and responsibilities as requestedActively increase knowledge using resources made availableExercised discretion and sound independent judgmentCreated Destination presentations for client pitches. Show less

Represent the airline to its passengers and assist passengers in ticket sales and reservations includingreservation changes.Passenger check-in including the movement of checked baggageProvide airline information to passengers as requiredAssist in preparation and completion of all paperwork associated with the aircraft movementPerform related tasks as required.