• Trained Cabin Crew and Flight Crew Safety and Security to EASA/CAA/ICAO/IATA standard. • Trained Cabin Crew in Customer Service including the Cabin Crew promotional course to new onboard managers, including equality training/duty free bar sales.• Led the Induction Course (including understanding NPS scores & how to deliver effective feedback) to new employees entering the business up to CEO level. Including 2 years as course organiser.• Trained, coached and mentored new Trainers/Crew Support Trainers/Crew.• Monitored employee progress, offering feedback to management on additional training requirements.• Operated crew competency and EASA inspection flights on board the aircraft on behalf of the Flight Operations Department within Virgin Atlantic.• Operated as part of the crew on inspection flights including providing great customer service, duty free sales aiming to achieve a ‘spend per head’ target, plus medical assistance up to and including Immediate Life Support and airway management.• Operated as On-Board Manager where required by the company on flights up to Flight Service Manager level. Leading the safety and service, plus providing performance monitoring for the Cabin Crew.• Author, update and implement safety training procedures for Virgin Atlantic's New Hire and Recurrent Cabin Crew courses.

• Followed company regulations and rules to promote a safe and secure environment for travellers and employees.• Trained to provide medical assistance up to and including Immediate Life Support and airway management• Provided food and beverage service throughout the long-haul flight• Provided a duty-free service• Money handling

• Followed company regulations and rules to promote a safe and secure environment for travellers and employees.• Trained to provide medical assistance up to and including CPR• Provided a food and cash bar service• Provided a duty free service• Accountability for money handling

• Reviewed tickets for authenticity and applicability to event/Directed ticket holders to seats and facility locations.• Provided information about current and future events at facility.• Greeted customers and provided friendly, knowledgeable service.• Ran theatre bar - serving beverages and snacks to patrons/stock taking/cashing up/training and supervising others

• Addressed customer enquiries and requirements to facilitate their decision-making• Received and processed product returns.• Assisted with cleaning duties to maintain high standards in store presentation and hygiene.• Fostered relationships with customers to expand customer base and enhance loyalty and retention.• Monitored customers for signs of security concerns and escalated issues to management.• Listened to customer needs and desires to identify and recommend optimal products.• Cash handling - including end of day cashing up• Stock checking/ordering plus special dancewear orders