As a front desk staff member at Spinal Care Chiropractic and Joint Rehabilitation, I function as an ambassador for the practice with our patients. Skills used during work are customer service, greeting patients on the telephone as well as in person, office coordination, ensuring treatments rooms are clean, organized, and stocked while ensuring proper availability and rotation of rooms for patients. Office skills including using Microsoft Office, Outlook, scanning and importing PDF's and PNG's, filing, appointment scheduling, insurance verification, and appointment payment collection. Also, working with teammates to drive other services available at the office through social media and consultative selling.

Oversaw daily operations with $43M in annual sales encompassing strategies, customer service, staffing and recruitment, payroll, training and development, performance management, promotions, scheduling, and inventory. Supervised 5 direct reports (4 assistant managers and associate support department manager), 15 department managers and up to 154 team members. Aligned teams with priorities through strategic planning and execution; monitored market trends and competition. • Ensured optimal customer service provision from all team members by providing focused training on how to build and maintain client relationships and key partnerships.• Met and exceeded profitability goals consistently by training team members on sales strategies, customer service, operations, leadership, new employee orientation, and team building as well as coaching staff, managing performance, and providing strong customer relations and service.• Served as District Community Captain, representing 8 store locations as point of contact for community services.• Recognized with Top District Sales Performing Store and Best District Inventory Performance awards.

Partnered with Store Manager in administering sales, customer service, team member development, profitability, inventory management, and store appearance. Managed 8 department managers and up to 70 team members. Planned and executed strategies for core programs, optimal customer service provision, and overall operational efficiencies. Delivered support with recruitment, interviews, training, coaching, and disciplinary actions; oversaw overall claims process. • Increased customer service and satisfaction by training team members in operational best practices, customer service, and sales strategies as well as managing performance and following up with customers to ensure resolution to service issues and satisfaction.

Drove key operational activities in support of daily operations, including sales, customer service, team member development, store profitability, and store appearance. Supervised 3 direct reports (department managers) and up to 50 team members. Collaborated with Store Manager to develop strategies and goals associated with sales and profitability. Conducted staffing, recruitment, performance management, and recommendations for actions.• Ran core sales departments, ensuring successful execution of in-stock position and consultative selling.• Generated new sales through tactical planning and execution of events and activities.• Overcame sales deficits, increased customer satisfaction surveys as well as the improved visual presentation of in-stock merchandise by performing training sessions with team members on customer service, inventory management, and maximizing profitability.

Drove key operational activities in support of daily operations, including sales, customer service, team member development, store profitability, and store appearance. Supervised 9 direct reports (department managers and customer order specialists) and up to 35 team members. Collaborated with Store Manager to develop strategies and goals associated with sales and profitability. Conducted staffing, recruitment, performance management, and recommendations for actions.• Ran specialty departments, ensuring successful execution of core programs.• Generated new sales through tactical planning and execution of events and activities.• Overcame sales deficits, increased customer satisfaction surveys as well as improved visual presentation of in-stock merchandise by performing training sessions with team members on customer service, inventory management, and maximizing profitability.