Guides the strategic direction for continuous improvement and change management, professional development, budget and event management, internal communications, and workforce planning for the Division of Student Affairs. Designs and implements high impact talent and organizational development strategies that support and drive high engagement and performance. - Leads the continuous improvement portfolio to align strategy, business objectives, and timelines through innovative approaches in design thinking and supports Vice President of Student Affairs and Associate Vice Provosts initiatives. - Strategist and analyst who leads the overall change process by assessing change impacts and developing specific action plans to aid to future state action.- Chairs professional development committee and drives the strategy for building the division’s overall effectiveness and well-being of employees through engagement efforts, retention strategies, team development, and culture efforts.- Directs signature student affairs and student leadership events, trainings, and programs and coaches strength- based leadership for staff and 100+ student leaders.- Manages the development of operations strategy staff and student workers to achieve goals for their career growth.

Oversaw $21M annual budget and 36 FTEs within Student Life Division: Admissions, Career Services and Professional Development, Learning and Writing Support, Scholarship Programs, and Student Services. Directed enrollment operations and student life activities for a diverse student body of 3K+ students, comprised of Master of Social Work (on-campus and online) and Master of Science Nursing, Family Nurse Practitioner (online) students, and Doctorate of Social Work (DSW online). Provided ongoing leadership and strategic planning as the chief student life advisor on the Dean’s executive team. Collaborated with other senior leaders on new programs and business development opportunities to increase revenue.• Sourced and recruited top talent from admissions professional pool and facilitated new employee orientations and onboarding for new supervisors via strength-based leadership training sessions to help acclimate them to their new roles.• Promoted diversity and inclusion initiatives and fostered a positive work culture to ensure highly engaged employees in partnership with University and Human Resources Managers.• Executed various HR, talent, and performance management functions. Completed 360° staff performance evaluations, reviewed/analyzed compensation levels, and developed one-year workforce plans with managers.• Drove cost efficiencies and productivity improvements by assessing student life department’s effectiveness, streamlining processes, optimizing workflows, and controlling expenses. • Grew total student enrollment from 500 students to 3K students with limited resources and staff. Restructured the Student Affairs Division, hired additional staff, and implemented new resources to support new students that improved online student retention.• Met enrollment targets in a competitive online educational space by partnering with marketing on designing nurture campaigns and digital marketing plans.

Taught “Leadership in the Social Work Profession and Organizations” to Master of Social Work online students

Directed $9.3M budget, 13 professionals, 12 student workers, and 60+ student volunteers with a focus on talent management, career/professional development, and succession planning. Drove cost-effective budgeting and streamlined operations. • Advised, guided, and trained 50+ online partners on university admissions policies, regulations, and procedures.• Attained enrollment projections, growing School’s revenue surplus by $5M.• Instrumental in establishing new Masters, Doctoral, and Certificate programs and entrepreneurial initiatives such as Advanced Standing, multiple Southern California Academic Centers, MSW@USC online, DSW, and Master of Nursing. • Built an online MSW degree program and online admissions staff that enrolled 2K+ students, increasing tuition revenue.• Integral in achieving a top 10 MSW program ranking via an effective recruitment strategy and marketing plan.• Attracted qualified applicants and underrepresented students with high financial need to MSW program via scholarship plans.• Met or exceeded aggressive enrollment targets despite industry competition and tuition prices by delivering strategic leadership, propelling data-based decisions, and leveraging admissions trends.

Led a team of 13 professionals to achieve 5-year plan and advised on employee engagement and program management to ensure robust offerings and high employee morale. Managed annual budget and leveraged $863K+ in student aid funds.• Achieved a 95% employment rate for recent graduates and increased their starting salary to $76K+ via effective career/student services and creating/facilitating professional skills workshops.• Created a global program to raise MBA program rankings and student enrollments; raised program visibility and achieved a #5 ranking for best faculty and #10 ranking for classroom experience by Princeton Review along with recognition from Net Impact for preparing students for ethical and socially responsible leadership. • Streamlined course curriculum for 150 MBA students, drove cost savings, and met all student retention goals.• Upheld a 44-point increase in GMAT scores of newly enrolled students and increased the selectivity of MBA enrollment from 37 to 66 FTE, a 48% gain.

Consulted on student recruitment and enrollment policies for eight graduate schools, including Master and PhD programs. • Increased total number of applications 56% from 2005 to 2006 via targeted marketing and branding initiatives along with expanding the university’s visibility across national and international markets.• Integral in selecting qualified applicants at the highest academic levels to enroll in the school’s National Scholars program.• Turned around recruitment, enrollment, and marketing functions to mitigate low student enrollments.

Oversaw admissions/enrollment process for 7.6K applicants, student worker program, and staffing levels.• Achieved an 18% admit rate which involved reviewing a high-volume of law school applications with limited resources.• Spearheaded a Minority Mentor Recruitment program to increase students from underrepresented populations.• Recognized by U.S. News & World Report as one of the top 15 ranked law schools.