Janine Brown Email and Phone Number

·Monitor all orders that have not shipped within four business days of order placed. ·Talk/Email manufactures or warehouse to obtain tracking or lead time for orders. ·Relay to customers any expected or unexpected lead times. ·Keep report of orders using Excel and reporting weekly numbers to management. ·Monitoring Inquiries emails which includes incorrect pricing, items discontinued, or any other issues with orders. ·Upload all new tracking daily. ·Used Microsoft Word, Outlook, Excel and PowerPoint daily. ·Source new orders to correct warehouse and manufactures. ·Created support documentation using PowerPoint that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

· Averaged 30-45 Calls per day inbound with multiple situations including order status update, setting up returns, checking on credits, and questions on items that they purchased.· Answer emails sent in by customers in a timely manner. (24 hours)· Answered product questions with up to date knowledge various items we sell on our website.· Effectively communicated with sales, order support and management to ensure all customers have a 5 star service experience.· Help with order support with general returns when needed.

·Averaged 70 Calls per day inbound and outbound including new leads, calling existing leads and setting up service appointments.· Politely assisted customers via telephone.· Answered product questions with up to date knowledge of sales and store promotions.· Effectively communicated with and supported sales staff.· Treated every customer as individuals to determine their wants and needs to find the exact car they were looking for.

· Responsible for the cleanliness and organization of the the apparel Dept.· Made sure all new planograms and sets were completed on time and 100% correct,· Processed and merchandised new apparel in a timely fashion.· Managed other associates and trained, coached and communicated what needed to be done in the department. .· Active MOD (manager on duty) Handled customer issues that arose, I to the benefit of customer and business.· Did morning audit, and get money from previous day counted and ready to go to bank.· Processed firearm paperwork

· Finalized all necessary paperwork needed to complete real estate transactions with realtors from multiple office locations· Managed Escrow accounts, Escrow IB and Commission using QuickBooks.· Worked with Microsoft Word, Outlook, Access and Excel on a daily basis· Completed and produced month end reports for RE/MAX by using multiple reports· Input all new deals into access and excel when property goes under contract· File and reconcile all closed and terminated deals· Worked one on one over phone with agents to fix any discrepancies.

Planogram and Signage Specialist· Utilized interpersonal skills through understanding customer needs· Demonstrated flexibility and dedication through hard work assisting with a variety of detailed projects· Assisted multiple stores with planograming when Circuit City remodeled Chicagoland stores· Managed all planograms in all departments/ Made sure that store is set to the new ad every weekend· Assisted the lead of departments with training associates· Kept store standards at all timeCustomer Service Manager· Managed the Customer Service desk and warehouse, 20-30 employees· Managed and resolved all customer service issues as quick a possible· Managed inventory· Assisted customers