I have experience working as a customer service representative, handling both inbound and outbound sales, as well chat and email support. I also worked as appointment setter in an international account. In these roles, I have developed strong communication and problem-solving skills, as well as the ability to multitask and know that good customer service is the key to any successful business. I am always ready to provide an exceptional service not only to meet but to exceed client expectations.
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Virtual AssistantMagic Jul 2023 - PresentPhilippines -
Care CoordinatorSagility Sep 2022 - May 2023Pasig, National Capital Region, Philippines- Inbound and Outbound calls.- Consult and collaborate with other health care providers and specialists to set up patient appointments.- Treat patients with empathy and respect and conduct oneself in a professional manner. -
Team LeaderUnix Gaming Dec 2021 - Jul 2022Philippines- Supervising 200 scholarship of Axie infinity cryptocurrency.- Coaching and training low performer scholar. - Encoding, monitoring and reporting scholar performance- Handling payout and making sure scholars received the correct payout. -
Customer Service RepresentativeWefund Sep 2021 - Dec 2021Pasig, National Capital Region, Philippines- Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools -
Telemarketing Sales RepresentativeWefund Oct 2020 - Sep 2021Pasig, National Capital Region, Philippines- Offers cash loan over the phone (First time application, reloan application).- Dealing with different types of clients over the phone. - Convincing and encouraging client to avail for cash loan. -
Telemarketing RepresentativeAtome Aug 2019 - May 2020Pasig, National Capital Region, Philippines- Reminding clients about their upcoming due date to avoid penalties.- Convincing and encouraging customer to proceed application, to use their available credit limit to partner merchant. -
Account SpecialistGlobe Telecom Oct 2017 - Jul 2019Taytay, Calabarzon, Philippines
Janine Certeza Education Details
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Computer Engineering
Frequently Asked Questions about Janine Certeza
What company does Janine Certeza work for?
Janine Certeza works for Magic
What is Janine Certeza's role at the current company?
Janine Certeza's current role is Virtual Assistant | Customer Service.
What schools did Janine Certeza attend?
Janine Certeza attended Rizal Technological University.
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