Manage a broad range of business functions and overall operations for this business litigation law firm. Areas of accountability encompass overseeing practice management, strategic planning, marketing, business development initiatives, personnel administration, client services, finance, and the human resource function. Oversee a staff of eight and multiple vendors. Sales and Marketing ▬▬▬▬▬▬▬▬▬▬✔ Grew revenue XXx, from $XXXK to over $XMM, through innovative advertising initiatives and PPC campaigns, as well as leveraging existing client relationships to drive referrals to the firm.✔ Position requires extensive client interaction including initial interviews and intakes, ongoing client interactions, supporting communication, ensuring a positive client experience and serving as a liaison between clients and attorneys. ✔ Key contributor to marketing efforts for the firm including advertising campaigns, social media marketing, business development initiatives, and website development. ✔ Successfully build client relationships and generate significant repeat and referral business.✔ Conceive and implement integrated marketing communication plans that maintain brand consistency, maximize effectiveness, meet measurable objectives, and execute the customer relationship management strategy. Operations▬▬▬▬▬▬✔ Plan for the changing needs of the organization and positively contribute to the bottom line. ✔ Created processes and procedures that were needed for the firm to operate at peak efficiency.✔ Reduced employee processing time for handling essential corporate functions by eliminating duplicate work practices and streamlining procedures to ensure accuracy and compliance. ✔ Process new-hire, benefits, vacation, termination, and payroll paperwork, ensuring 100% compliance with laws and regulatory mandates and serve as primary contact to management and employees. ✔ Created company SOPs book to orientate new staff members and to ensure work uniformity.

Worked as a key member of the management team accountable for overseeing daily sales and operations for this custom jewelry store as well as their Internet store and a satellite operation in Atlanta. Oversaw all aspects of sales and service with emphasis on driving location to profitability through exemplary leadership. Other areas of accountability encompassed marketing, special promotions, product development, merchandise selection/procurement, visual merchandising, pricing, forecasting, budgets, and vendor relations. Managed an inventory of over $2MM. Sales and Business Development ▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Responsible for meeting goals that directly impacted overall growth of the organization. Exceeded quarterly goals by 13%. ✔ Maintained and increased the level of customer service provided in the store to clients. ✔ Achieved high sales average through suggestive selling and product knowledge.✔ Successfully built client relationships and generated significant repeat and referral business. (Marketing Accountabilities▬▬▬▬▬▬▬▬▬▬▬▬✔ Created and implemented all marketing materials to champion the brand and increase revenue.✔ Identified and implemented new ideas to increase revenue in the marketplace.✔ Wrote web content and maintain online presence.Operations Management▬▬▬▬▬▬▬▬▬▬▬▬✔ Developed unique strategies to reduce expenses and maximize profit margin.✔ Particularly adept at developing/creating attractive and thematic merchandise displays, as well as sales themes and promotions, that translated into increased sales. ✔ Effectively cut the operational budget by 20% and increased sales by more than 25% over the last year.✔ Consistently met and/or exceeded monthly sales goals and cost containment objectives.

Accountable for providing high level operations and sales/marketing support to the management team. Areas of focus included market research, social media marketing, web maintenance, trade shows, special projects, advertising, contract administration, event planning/management, and budgets. Marketing Initiatives▬▬▬▬▬▬▬▬▬▬✔ Developed, implemented and documented best practices and maintained/improved overall quality of service delivery.✔ Performed all Search Engine Optimization (SEO) for the corporate website.✔ Managed conferences, trade show logistics and event planning including booth design, entertainment, travel arrangements, etc.✔ Recognized for quality work, attention to detail and follow-up. Highly regarded among management and co-workers. Administration and Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬✔ Created processes and procedures that were needed for the firm to operate at peak efficiency.✔ Assessed opportunities for improvement to drive cost savings, and efficiency within the organization.✔ Highly involved in the hiring process and conducted interviews for prospective employees.✔ Maintained superior levels of client satisfaction and ensured smooth overall operations. ✔ Assisted with various aspects of real estate closing transactions.✔ Recognized by management for providing superior customer service.