Janine Gonzalez Email and Phone Number

Schedule Bells, Buss Passes, Discipline Code Enforcement, Data Entry, Parent Contact, and Communication, Translation

* Completed paperwork associated with merchandise , price adjustments,customer return and cash operations* Cross sold financial services aggressively to customers and followed up with existing account holder to offer new products* Respond to questions and followed up with customer interactions.* Prepared order sheets and sent out invoices and statements for payments* Respond to customer questions and complaints and documents consumer communications.

* Establish work schedules and assignments for staff following authorizations and contract orders* Covering emergency last minute cases on HHA Exchange* Covering and stabilizing a case load of about 300 cases* Communication any changes in the member or case to the contract in a timely fashion* Check to ensure that appropriate changes were made to resolve customers problems* Billing and Call Maintenance* Emergency On Call Coverage when needed.

* Scheduled and created routed for nursing staff and PA* Communicate to Case Manager and nurses and patient change* Daily productivity report* Train and help the team on a daily basis* Team huddles to motivate my staff.