Manage P&L for portfolio of several BPO/Managed Services projects simultaneously, encompassing facility builds, workforce planning, scientific equipment procurement, and data security management. Spearhead business development efforts and negotiate contract pricing. Oversee cross-functional human resources, performance management, customer relations, and technical service teams.Created strategic roadmap and implementation plan to build, staff, and manage custom large molecule R&D lab, leveraging agility as smaller, minority-owned business to save tens of thousands of dollars in supplier costs.Built BPO QA team to turnaround client lab with compromised regulatory authority audit performance. Identified talent that became benchmark for workload management. Improved relations between lab and QA teams, resulting in better alignment and faster investigation close rates.Developed competitive sourcing strategy for difficult-to-staff projects, exceeding client expectations for performance for all hires and resulting in contract extensions for 100% of employees (pharmaceutical API firm).Developed strategy to expand past local labor market to source senior-level talent for niche-specific scientific, manufacturing, and regulatory roles in global environment requiring collaboration across international time zones.Spearheaded turnaround of contracted Microbiology team. Restructured workforce, pivoting strong performers from contingency to permanent status and managing out poor performers. Implemented benefits and incentive programs to move needle on retention metrics (large global consumer product firm).Introduced rigorous sourcing strategy for client during period of rapid growth. Filled 100% of roles ahead of schedule, resulting in IPS being named sole provider of consultants and full-time candidates (global drug development consulting firm).

Managed the entire full lifecycle of strategic recruiting including assessing client needs, developing and executing recruitment plans, sourcing and screening candidate resumes, evaluating talent, interviewing candidates, as well as generating and extending formal offers of employment. Ensured appropriate levels of staffing for all projects. Actively participated in the development and presentation of RFPs and Capabilities meetings.Sourced 24-person Consent Decree remediation team comprised of entry to senior-level talent to meet tight FDA deadline. IPS team became benchmark in program solution, leading to preferred supplier status and eventually being designated sole supplier of high-level talent sourcing for client’s R&D QA group (top 5 global Pharma company).Created and directed a client’s employee development program, resulting in 80% reduction in turnover, improved employee motivation and client satisfaction, and continual contract renewals and program expansion.Developed firm-wide procedures/workflows for operations, HR, and legal policies; many that are still used today.