Project Manager | Business Analyst
Current- I provide consulting services to small businesses, utilizing agile methodologies and the PDCA cycle to optimize processes and drive business growth. I engage with stakeholders, conduct strategic analyses, and deliver insights to support decision-making.- I have developed strategic plans for sales enablement initiatives, incorporating comprehensive cost-benefitanalyses and risk assessments, resulting in an average increase of 130% in business ROI.- I boost organizational efficiency through process optimization, targeted team development, and rigorouscompliance oversight.- I implemented ServiceNow to enhance the customer experience by optimizing inventory and supplymanagement, and streamlining feedback and issue resolution from various sources, including on-siteinteractions, Google Maps, and Instagram.