Janine Boyd Email & Phone Number

Philadelphia, PA, US

Regularly communicated with managers to ensure adherence to schedules and provide feedback as needed.Collaborated with cross-functional teams for seamless coordination of real-time workforce management activities.Maintained schedule adherence through rapid response follow-up and problem-solving in a high-volume work environment.

• Develop skillsets in business forecasting, dashboarding, performance tracking, data wrangling, data cleaning, price modeling, statistical analysis, and data analytics systems including Microsoft Excel, Microsoft.
• Call Center Data Analysis:Identified how call center service levels are impacted by call volume, answer rate, abandoned calls, and average handle time.Presented data-driven insights to recommend strategies for optimal.
• Business Analysis – Revenue Growth:Examined and cleaned historical sales data.Completed exploratory data analysis to develop strategies to increase revenue.Assessed KPIsPresented models that showcased a 5% profit.
• Statistical Significance – Pricing Factors: Assisted shareholders in identifying factors that drive housing prices.Developed a dynamic dashboard to produce recommendations for optimal usage of operational.