Janine Boyd Email & Phone Number

Philadelphia, Pa, Us

Regularly communicated with managers to ensure adherence to schedules and provide feedback as needed.Collaborated with cross-functional teams for seamless coordination of real-time workforce management activities.Maintained schedule adherence through rapid response follow-up and problem-solving in a high-volume work environment.

Develop skillsets in business forecasting, dashboarding, performance tracking, data wrangling, data cleaning, price modeling, statistical analysis, and data analytics systems including Microsoft Excel, Microsoft PowerPoint, PostgreSQL, Tableau, and Python. Produced professional projects from concept to completion including:• Call Center Data Analysis:Identified how call center service levels are impacted by call volume, answer rate, abandoned calls, and average handle time.Presented data-driven insights to recommend strategies for optimal productivity.• Business Analysis – Revenue Growth:Examined and cleaned historical sales data.Completed exploratory data analysis to develop strategies to increase revenue.Assessed KPIsPresented models that showcased a 5% profit increase while reducing operational costs.• Statistical Significance – Pricing Factors: Assisted shareholders in identifying factors that drive housing prices.Developed a dynamic dashboard to produce recommendations for optimal usage of operational funds.Supported dashboard data with t-tests run on housing price factors.