-Etablished the business; generated $200,000+ in booking revenue within the first full year by curating, packaging, and booking bespoke travel itineraries for clients; and secured Pro-level status at the Fora Travel host agency.-Assess clients’ needs and preferences, perform extensive research, and present personalized options and recommendations to enhance each client’s experience. Solve specific travel needs and requirements as needed. -Design visually appealing itinerary proposals, streamline booking processes, manage reservations, negotiate pricing, and ensure seamless trip planning using Tern travel software. Design marketing collateral on Canva to enhance client presentations and engagement.

-Developed the learning strategy and framework for the NEXT GEN portfolio business unit (an internal client of the learning solutions team) to drive portfolio expansion, sustainability, innovation, and course engagement. -Consulted with learning engagement leaders, colleagues, and stakeholders to align learning assets with the corporate university’s engagement strategy, new team brand, and DEI guidelines. Crafted a roadmap to execute the content conversion. -Instituted the monthly Enterprise Portfolio Product Lifecycle Activity Report (prepared in Smartsheet) to share data-driven portfolio updates with colleagues and stakeholders. -Led the Xfinity Rewards Learning Launch: Oversaw an 8-person team that launched 2 foundational courses to 70,000 sales and customer care employees; average ratings were 4.4/5 upon course completion by 50% of assigned learners.-Drected a 5-person content development team in building a 3-part learning series on effective feedback to help colleagues apply DEI concepts (e.g., psychological safety and ladder of inference) to deliver and receive coaching. -Led a team of 5 learning curation leaders; operationalized processes that drove innovation and efficiencies within the team; conducted weekly and quarterly project, coaching, and career development discussions with each team member; and wrote annual performance appraisals to rate and calibrate their work against assigned KPIs.

-Devised an enablement strategy and digital communication template to help L&D colleagues share information with business stakeholders. -Created decks presented by the chief learning officer and vice presidents at the monthly all-hands meetings to inform corporate university leaders and employees on the department’s strategies, objectives, and initiatives.

-Led the creation of an eLearning video module to educate Xfinity marketing professionals on the new consumer segmentation and big data strategy for Xfinity marketing professionals; consulted with executive stakeholders to assess the learning requirements and managed the resources who developed the module. -Consulted with brand headquarters, division vice presidents, and copywriters to design a curriculum and write scripts for video tutorials featuring the Xfinity brand president and vice presidents from marketing and data science. -Provided ongoing consulting and guidance to the HR lead for the Marketing Excellence skill development program for 1,000 Xfinity marketing professionals. -Oversaw needs assessment, design, development, and delivery of a Smart Communities course that prepared account executives to sell products in a specific market niche and provide accurate specifications to sales engineers. -Served as the communications lead for the vice president of sales and the sales L&D team during a transformation.

-Served as the L&D lead for the Xfinity Flex and xFi Advantage product launches, including 2 enterprise-wide and additional customized programs to train 80,000+ employees and vendor partners on these new products/services. -Received the 2019 Circle of Success award from Comcast for Product Innovation for delivering leadership expertise and quality project management L&D for a major product launch. -Led the development and rollout of an enterprise-wide fluency training program for 80,000+ employees: Defined the learning outcomes; built the framework, stakeholder pitch deck, and learning design; ensured that all milestones were delivered; prepared business leads for implementation; and updated HQ and division executives.-Appointed as editor-in-chief for Connecting the Pieces, a weekly and monthly digital publication from the corporate learning department to update 600 C-suite executives and business stakeholders on project lifecycles.

-Reengineered, developed, and oversaw innovative enterprise-wide and customized learning programs for the Comcast Business sales teams. -Revamped the signature Sales Leader Onboarding cohort program to align with the business unit’s new sales coaching approach, automate and enhance the learner experience, incorporate enterprise leadership and coaching tenets, and establish a co-facilitation model that blended adult-learning principles and on-the-job knowledge.-Designed curricula and crafted language for all portal-based learning activities to include recall exercises, self-reflection in manager coaching, feedback and sign-off opportunities, and a resource library for learners-Devised the first coaching video role-play exercise within the onboarding program for Comcast Business sales leaders, allowing them to self-assess their coaching style and skills and get feedback from peers and learning professionals. -29% of the first 3 cohorts exceeded net revenue sold vs. average division performance after completing the 8-week course. -Created onboarding and upskilling programs to improve front-line Retention and Collections leaders’ coaching, data analytics, talent management, and presentation skills.-Collaborated with key stakeholders to resolve complex concerns, supported learners with self-reflection learning activities, and developed curricula using multiple modalities.

-Led a team of 5 program managers to create a curriculum to support the objectives of the Comcast Business sales and service assurance team: Devised and deployed robust training initiatives using the ADDIE model, governed the team’s learning projects, managed team performance, and oversaw vendor management and budget spend. -Spearheaded the transformation of the signature onboarding learning program for small-to-medium business sales reps: Wrote the RFP, led vendor selection and portal specification decisions, established new virtual-learning courses, and built all the documents and supporting language for each activity in the learning portal. -Added data capture functionality to track portal activity and completions, weekly check-in touchpoints between new hires and managers via social learning, and report cards at program completion for SMB leaders. -Conceived and co-wrote the Velocity 2.0 Onboarding Guide with a 3rd-party vendor for new hires, their managers, and department trainers. -Conducted train-the-trainer initiatives regularly to inform trainers about program and portal updates.

-Catalogued and updated 100+ pain-care courses; conducted weekly meetings with regulatory, medical, and legal teams to approve content. -Partnered with a vendor to co-develop an enterprise training plan and assets for the risk mitigation strategy program (REMS) for 150 pain-care sales reps and managers; educated leaders on enrollment procedures for pain-care physicians nationwide.-Launched the training and attained 30% physician enrollment within the first 2 weeks of program rollout.

-Hired and led a staff of 10 sales specialists to achieve product sales objectives; coached, evaluated, and measured job performance; and managed the district budget.-Exceeded the regional sales-to-plan goal for GERD medication (ranked #9 of 50 Districts).

-Designed and launched the pediatric GERD training curriculum for 1,800 sales reps, including the training timeline, learning platform, program content, and communication strategy for sales leaders and the sales force. -Initiated and launched the virtual pediatric GERD training program for sales reps in Puerto Rico; co-facilitated the class with a bilingual trainer to effectively deliver content to learners in Spanish.-Convinced the HR diversity committee to host an Employee Network Group (ENG) diversity fair for new sales reps to encourage participation in regional ENGs of interest; served as a co-host and organizer.-Won the Commercial Excellence Award for Innovation and Creativity from the sales training department (2007).

-Ranked #1 in the Philadelphia Business Center for Nexium market share growth (6.05%) in 2002.

Won 1999 "Pinnacle" Sales Award for being ranked 13th of 120 sales representatives for sales performance of (2) flagship products. Appointed District Mentor by District Sales Manager. Helped to onboard new sales representatives by performing ride alongs, administering product tests and answering question about territory management.