• Lead accounting, HR & operational processes, policies and procedures.• Manage budget (AR/AP) • Establish and manage best business practices and general oversight of the organization’s operational & HR functions.• Work with back office vendors to ensure federal and state compliance.

• Promoted for successfully leading the company through Delinquency Status with the Department of Justice through evidence collection/management and professional communication with staff, board and DoJ. • Guided staff and organization through internal shift from a Trust to a LLC, including all aspects of Operations, Accounting and HR through presentations and vendor and partner meetings. • Maintained additional responsibilities held under "Senior Operations Manager" title.

• Oversaw and managed $650,000 organizational budget in collaboration with team leads, Executive Director and Accounting Firm including financial reports and donation classification. • Lead all HR services, including payroll, tax services, medical benefits (plan creation & implementation), hiring, onboarding and contract creations. • Created and maintained the first Employee Handbook and Performance Evaluation process and documentation. • Developed staff appreciation and development opportunity program for employees, including training, wellness reimbursements and volunteer day.• Responsible for all day-to-day operations, including State and Government compliance and internal policy creations and implementations.

• Promoted within 12 months for outstanding performance in policy improvements and implementation, which has led to the highest revenue stream in Well Baby Center's 11-year history.• Maintained responsibilities held under "Senior Operations Manager" title.

• Oversaw administrative operations, including budgets, process and policy improvements as well as program coordination which led to the highest revenue stream in 2.5 years (status March 2019).• Developed infrastructure to increase operational effectiveness to improve customer satisfaction and client engagement.• Provided HR support, specifically hiring and onboarding clinical and administrative staff, payroll processing and time-off requests.• Key liaison between clinical, marketing and administrative team, including project management, event planning and patient data security and billing.• Oversaw accounting processes including payables and receivables in coordination with the center’s outside accounting firm using QuickBooks.• Ensured compliance with regulatory agencies (Title 22), including HIPAA and emergency training.• Insurance verification checks, super bill creation and submission of bills to insurance.• Ensured that all employees were educated on and complied with policies, procedures and operations which led to a higher efficiency rate among the counselors.

• Set guidelines and conducted training for new administrative and operations staff.• Provided in-service training for all staff on an ongoing basis through staff meetings and workshops, through informative presentations and speakers. • Supervised up to 8 employees from different departments to provide constructive feedback on their development and business impact.• Maintained and encouraged strong inter-department communication to promote an efficient and fun work culture while performing all job duties excellently. • Analyzed and developed school processes for all departments which led to an increase of a 11% inquiry-student conversion among other improvements of business quality and efficiency.• Rewrote/created administrative documents to improve staff/student satisfaction.• Constantly oversaw operations of all departments to efficiently troubleshot issues as they arise.• Ensured office is clean, organized, and has all necessary materials/equipment to immediately win over a prospective student or agent and to ensure smooth school operations.

• Oversaw and ensured school compliance with all regularity agencies and accreditation bodies such as ACCET and BPPE. • Served as the main contact between agents, families, students and the COO and was the subject matter expert for school operations, marketing and computer systems. • Managed, trained and motivated operations and marketing staff to think outside the box and work efficiently.• Managed and oversaw department budget including: paying invoices, tracking outstanding invoices and monthly budget reconciliations. • Scheduled and conducted campus tours with agents, families and prospective students and effectively communicated CLA’s history, mission and all program details and reached an inquiry-student conversion rate of 80%. • Created and executed annual marketing plan including monthly mailers, advertising campaigns and recruitment events.• Worked closely with all departments to contribute to plans of recruitment and admission to increase student numbers and international brand awareness. • Solely accountable for company website design and functionality (www.CLA.edu) and all promotional materials through constructive communication with agencies and designers.• Developed creative guidelines and policies to ensure international brand consistency and professionally communicated said policies to recruitment team and agents.

Extension of previous responsibilities to now also include:• Responsible for management and execution of International Study Tour Programs; program schedule, host family placements, and the safety of all student related activities. • Counselled students, host families and agents with issues and concerns under stressful situations and developed a strong relationship with them throughout the process.• Coordinated high-level projects, such as the successful ACCET accreditation and audit through staff management and creation of documents needed to show school’s compliance with federal and state laws and regulations.• Developed and executed social media strategies, and advertising campaigns to develop awareness among international agents and businesses.• Established and executed a consistent visual style to create materials for website, social media and clients using Adobe Suite programs such as Photoshop and Illustrator. • Managed and oversaw the upkeep of the school’s facilities and coordinated facility projects and maintenance with vendors and staff such as mural painting and photo collage timeline.

• Built a joyful, engaging and warm school culture which students want to learn and excel in through after school activities, school events and modern and clean facilities. • Provided superior customer service and guidance to prospective and current students in all aspects of administration and non-immigrant visas and processes to make sure each student received personal attention and motivation. • Data entry; managed and organized prospective and current student and host family database and CRM (e.g. Niftyschool and Pipedrive) to ensure information is accurate and up-to-date.• Followed up in person, by phone or email with students and host families about the status of their application and documented all communication in CRM. • Processed all enrollment agreement contracts, collected payments for tuition and other fees due. • Executed all student services such as orientation presentation, graduation, field trip planning and more.• Created and maintained inventory system of school resources, including but not limited to re-sale books, technology, supplies, and more.

• Managed a team of 6 people to improve the existing educational work flow through new internal processes.• Managed the development and execution of IEPs and events for children with disabilities, such as parent and children sports days, graduations and field trips. • Worked successfully in a team of two to integrate two students with severe disabilities into a group of 30 first-graders, resulting in a student cancellation rate of zero.