Janine Ryan Email and Phone Number

As a Senior Technical Project Manager in the Therapeutics and Infectious Disease Epidemiology group at the Department of Population Medicine at the Harvard Pilgrim Health Care Institute and Harvard Medical School, Janine works on the FDA-sponsored Sentinel Initiative for drug safety surveillance.

- Analyzes and designs solutions to address highly complex and varied business needs. - Establishes, improves, and optimizes the processes for forecasting and obtaining results. - Responsible for process improvement projects to increase the quality and performance of the business unit. - Leads complex / technical automation software project development tasks. Manages data flows between source systems and automation systems, driving efficiencies. - Manages internal and external process improvement projects with team members who work across regional and enterprise-wide organizational structures, external parties to formulate consensus on improvements and to implement internal and external systems, policies and procedures.

June 2017 to August 2020: Assumed leadership over Configuration Root Cause Team supporting Medicaid and Medicare lines of business and the Medicaid Claims Pends Configuration Team.- Direct the work of associates to research, analyze and determine root cause on claims payment errors and provider inquiries where configuration of pricing or benefits is believed to be suspect. - Collaborate with other business units on projects involving system changes affecting core configuration.- Make recommendations regarding continuous improvement of department policies, work processes and operating procedures.- Provide operations support for government lines of business for pended claims and pricing configuration. - Monitor and track staff performance relating to service level agreements and departmental standards.- Analyze, interpret and summarize data in preparation of statistical and analytical reporting.October 2014 - June 2017: Pricing Configuration Manager supporting VA and MD Medicaid Markets. - Directed the work of analysts by planning and coordinating activities such as the configuration of benefits, provider and hospital contracts as well as system installations, upgrades and development.- Oversaw the verification and implementation of new requirements received from Medical Management, Network Development, State and Federal mandates- Monitored and tracked staff performance relating to service level agreements and departmental standards.- Analyzed, interpreted and summarized data in preparation of statistical and analytical reporting.

- Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis and escalating functional, quality, timeline issues appropriately. - Engage multiple onshore/offshore teams including architects, technical SIT and UAT leads, developers, testers etc for project releases. - Coordinate communication with all areas of the enterprise that impact scope, budget, risk and resources of projects managed.

- Provide support/escalation for Tier 1 Customer Service – execute queries against EDWard to support access requests, data questions and issues submitted by customers through Request IM. - Institute new processes/procedures for Security approvals & Request IM tickets, allowing for more efficient issue resolution and increased customer satisfaction. - Identify and research workflow problems. Apply process design and evaluation techniques to define and improve workflow. Conduct periodic review/audit to ensure standard processes, procedures and templates are being utilized.

- Manage cross-functional projects at various stages (ideation through development), overseeing the administrative and daily operation of projects. - Manage project plan and assess progress, resolving any obstacles to successful project completion. - Communicate with stakeholders and initiative leaders to assess satisfaction with the project and address any issues, questions or concerns.

- Manage relationships for clients and business partners, leveraging in-depth knowledge of data usage and systems environments. - Drive innovation in new product forums working collaboratively with internal and external customers to deliver integrated solutions.

* Proactively contribute to the improvement of production processes, focusing on increased quality, reduced costs, and decreased cycle-time. * Effectively manage, motivate and develop respective workforce, while ensuring that capacity constraints are minimized.* Develop and subsequently implement new projects, policies and procedures across departments to meet specific goals.* Manage all operational objectives for assigned clients, while ensuring that quality standards and scheduled deadlines are met.* Coordinate multiple projects simultaneously, while managing changes and making necessary adjustments to keep production moving forward. * Identify new business opportunities and develop and execute plans to meet objectives.* Act as a liaison between Production, Program Management, and Data Systems, to resolve client issues as they arise.

*Manage all operational objectives that have been assigned, ensuring that all quality standards are utilized and scheduled deadlines are met.*Serves as a mentor-trainer to Operations Associate level.*Independently coordinate activities across organizational departments to fulfill client expectations.*Interact with Operations Manager to assess, trouble shoot and problem solve.

*Analyze campaign outcomes and recommend appropriate actions to meet client goals and objectives.*Review and evaluate client campaign activities and reports to understand successes, communicate value and develop future plans.*Collaborate with other Health Dialog departments to assess and trouble shoot client data-related issues.*SharePoint Administrator for the Program Management Team site. Responsible for posting documents, maintaining permissions, updating site as needed. *Created an interactive template form to acquire client information for the Client Commitment Database (PM Initiative efforts for 2007-2008). *Created an Associate Process Guide and Procedure manual as part of the New Hire Onboarding Committee.