Janine Sicher Email & Phone Number

• Use problem solving skills to answer difficult taxpayer inquires• Exhibit professionalism and understanding when handling difficult taxpayer issues• Navigate and research between numerous accounts and software programs• Maintaining positive and timely communication with customers• Answer phones in a busy call-center environment• Meet personal, company and client production goals

Extremely organized with excellent time management skillsExperience in developing and maintaining a budgetAbility to remain calm and focused under extreme pressure and circumstancesProficiency in microsoft office, excel, powerpoint

• Resourceful team player who exceled at building trusting relationships with customers and colleagues• Reputation for putting customers at ease, handling large crowds, and maintaining composure in stressful situations• Preforming clear, polite, and positive communication with costumers and co-workers