Janine Thompson Email & Phone Number

I am an accomplished Customer Service and Accounts Consultant, people orientated and a friendly communicator who enjoys implementing processes to increase results and achieve measurable ROI. I have experience working with global companies such as Virgin Trains (UK), Van Deijl Jewellers (South Africa) NZ Jewllers (NZ), Automobile Association (NZ) and Briscoes Group Ltd (NZ) I pride myself on being passionate about understanding customers, administrative processes, communication touch points and their impact on purpose and relationships. I enjoy working in a team that shares my interest in ensuring customer satisfaction. Combining my skill set within an innovative business culture enables me to deliver a friendly, yet high level of customer experience to the end client. My personable approach combined with my experience will contribute to the wider business objectives.Core Skills• Customer Service (front line) • Administrative Process Management (record keeping, stocktaking)• Financial Account Service ( invoicing, quotes, reporting)• Interpersonal Communication • Stakeholder Relations(3rd parties, vendors, internal stakeholders)• Sales Management

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  Wholesale Account Assistant

  Briscoe Group

  Aug 2013 - Present - Auckland, New Zealand

  Developed strong relationships with both existing and new business accounts.Supported the online team to increase sales, prepare quotations and trade orders for commercialCustomersCreated invoices and credit notesSupported new partner set up processKept accurate records for all goods movementsIdentified service failure and potential gaps in proceduresRecommended opportunities for process improvementProcessed claims on faulty goodsManaged the delivery process - late and short deliveriesKept the wholesale critical path, dispatch reports and ensured all product detail documents are up to date