Utilising industry standard cloud base platforms such as Salesforce and Google we help our customers to find new ways to capitalise on their customer and partner potential.The way customers behave is in a dramatic change.Both business-to-consumer and business-to-business customers have unprecedented amount of knowledge of a Company and it’s products at their disposal and actively use social media for engaging with their peers. The role of selling and marketing is in a drastic change as customers have already decided before contacting sales. As much as 75% of all contacts with the customer is going to take place at the after sales. According to Forrester, within 3 - 5 years social media will be the second most important way of keeping in touch with their customers.Competition has become global, but so have the opportunities. Potential customers are scattered around the globe but reaching them through traditional methods of selling is both expensive and difficult.These changes challenge companies to re-align their customer and partner operations, find new ways to engage their customers and to effectively utilise the dispersed and ever increasing volume of customer data.Our focus is:1. to make sure the companies have the 21st century cloud-based tools at their disposal and that they get the maximum benefit out of their chosen platform.2. through customised application development enable them to create brand new ways of reaching their customers regardless of time and place and to operate at the speed to which their customers have become used to on the Internet of Customers.Key drivers of our business:- The era of Internet of Customers- emphasis of customer interaction is moving away from sales to SoMe and after sales -operations- transition from old legacy systems to flexible and cost efficient cloud based offerings with built-in mobility

Descom was sold to Solteq in June 2015http://www.solteq.com/