* Sales Manager supervising other Sales Consultants* High end furniture Sales Consultant* Assistant Store Manager* Preparation of pricing quotes* Advanced user of Profit (Furniture sales software)* Expert customer service skills* Interior design and store design expertise* Social media marketing* Salary plus commission

• Coordination/Planning for events such as weddings, anniversary celebrations, birthday parties, business/corporate parties, etc.• Consultations with clients to discuss packages, expectations and pricing.• Services include event planning and/or coordination, management of budgets, vendors such as caterers, venues, etc.• Creative decorating for the event as requested by the client.• Experienced with working remotely. Travel to wedding/event locations.

• Senior Subject Matter Expert for GBA’s working as customer support contractors on assigned projects.• QuickBooks certified - QuickBooks Online, Core, Premium and Elite Payroll as well as QuickBooks Advanced products.• Advise GBA’s on product issue resolution with their customers.• Create and present Knowledge Bar training sessions for GBA’s on a variety of product subjects.• Supervisory responsibilities including customer call backs on product issue resolution, complaints and conflict resolution.• GBA 15 hours per week• Work remotely from home office.

• Independent contractor supporting the nation’s leading brand companies.• Call center expert support agent.• Provide top notch expert customer service and support through phone, email and chat.• Regular compliance, security and privacy training.• for each project.• Work remotely from home office.

• Improve online search results for safety.• Review the content of potential upsetting or offensive material to make internet browsing safer andmore secure for all users.• Review quality and content of material on the web to protect users from viewing unsuitable material.• Familiarity with current and historical business, media, sport, news, social media and cultural affairs in the United States and review for offensive material or language.• Experience in use of web browsers to navigate and interact with a variety of content.• Understanding of various social media environments and dynamics, including memes, virality, andother trends.• Work remotely from home office.

• High level of customer service skills. Front line communication with software customers.• Provide software and computer support services both over the phone and in person to customers to help them resolve issues, answer questions or lend guidance.• Provide training both online and in person to software customers.• Establish computer connections with customers to install and/or update computer software.• Lead/coordinate projects• Call center rotation experience with ticketing system.• Working in a team environment with other Support and Training staff, Developers, Networking Staff and Administrative Staff.• Agent for ISO sister company taking merchant applications, seeing merchants through setup and being the point of contact for merchant issues.• Experience working remotely from home.

KUTTAWA HARBOR HOUSE OFFICIALLY CLOSED JUNE 2019.• Consultations with clients to discuss packages, expectations and pricing.• Services include event planning and/or coordination, management of budgets, vendors, venues, etc. May also include creative decorating for the event.• Direction and coordination of services in the office. Responsible for multiple varied administrative functions including billing, payables, payroll, sales tracking and collections if needed.• Manage and maintain Accounts Payable, Accounts Receivable and other financial data. Strong interpersonal and computer skills along with the ability to identify problems and provide solutions as they relate to administrative activities/functions.• Ensure accuracy in all data entry, processing and record keeping. Maintain office services by organizing and managing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and submitting requisitions for approval and assigning and monitoring clerical functions.• Provide historical reference by identifying procedures for retention, protection, retrieval, transfer and disposal of records.• Gathering of audit data as needed.• Proficient with general and executive administrative Assistant duties and functions such as printing, copying, scanning, filing, etc.• Typing contracts, customer and vendor correspondence and creating forms and spreadsheets. Proficient with MS Word, Excel, Publisher and Outlook as well as Adobe.• Use of Sales Force software, both desktop and online QuickBooks as well as T-Sheets scheduling software.• Make executive travel arrangements.• In charge of ordering, purchasing and tracking.• Responsible for customer/client invoicing and payment processing.• Building and maintaining social media accounts. Work closely with website vendor to ensure company data is correct as well as to design periodic ads/specials.

• Oversee of regulatory compliance with the Bank Secrecy Act (including AML, OFAC, CIP and CDD) and the Red Flag Identity Theft Program.• Conduct training and prepare training materials for all new employees as well as annual corporate training for all employees, management and Board of Directors in relation to the Bank Secrecy Act and Red Flag Identity Theft.• Monitoring and research of customer transactions along with required reporting for currency and suspicious activity.• Responsible for writing and updating all policies and procedures related to BSA and assessing customer and bank risk to create multiple risk assessments.• Preparation of quarterly reports to the Board of Directors and material to be reviewed by federal and state regulators.• Fulfillment of all reporting requirements of the Bank Secrecy Act under Federal and State regulatory guidelines.• Leadership of and reporting to the bank's BSA Committee.• Direct reporting of suspicious activity for potential SAR filings to the bank's SAR Committee. Responsible for supporting docs and SAR filing as deemed necessary. Responsible for training of SAR Committee members.• Filing of all CTR's and DEP's.• Creation of requested regulatory reports for Federal and State banking regulations for assessment.• Member of the bank's Fraud Center in conjunction with Internal Audit, ISO and Physical Security Officer. • Administrator for the bank's chosen BSA/AML/Fraud Detection and Monitoring software (Verafin) placing and investigating cases. Oversee of case management and all user activity. I was also responsible for all training in regards to this software.• Assisted with training offered outside the bank related to BSA/AML and Fraud including investigation, analytics, monitoring, risk and case management with other financial institutions, customers, community organization, business, etc.

• Preparation of materials for monthly reporting to the Board of Directors and weekly to the Loan Committee.• Responsible for assistance with writing the bank's first electronic lending policy, updating and distributing to lending officers as needed.• Recreation of all existing paper forms into electronic format saving the bank the cost of professionally printed triplicate forms. Created new forms in multiple Microsoft Office and Adobe formats.• Proficient in Microsoft Office such as Word, Excel, PowerPoint and Publisher as well as Adobe PDF.• Responsible for written communication from the EVP/CLO within the bank as well as to customers. Responsible for handling e-mails and paper mail to the EVP/CLO, prioritizing and escalating as necessary. • Responsible for greeting customers, answering phone and taking messages, filing, scanning, copying, faxing, etc.• Responsible for pulling various reports and queries.• Creation of new forms and spreadsheets as needed in MS Word, Excel, PowerPoint and Adobe PDF. • Responsible for attending meetings on behalf of EVP/CLO when unable to attend.• Responsible for making all executive travel arrangements including booking convention, accommodations, flights, rental cars and entertainment.• Management of the Lending Department's intranet site.• Served as secretary for Loan Department meetings taking corporate minutes and then cataloguing, dispersing and archiving as needed.• Gathered audit data for Federal and State Examiners.

• Opened all types of accounts including checking, savings, CD's and IRA's and assisted customers with checkbook balancing, withdrawals, transfers, direct deposits, customer information updates, etc.• Responsible for the bank's first department procedure manual and for cashing out and renewing CD's and IRA's and calculating IRA distributions.

• Traveling preschool Speech Pathologist supervising a team of 10-12 preschool teachers and aides holding regular staff meetings to address student and teacher goals and progress.• Responsible for reporting to Head Start Board of Directors and Marshall County School Superintendent as well as principals at all preschool locations.• Conducted regular meetings with parents to address student goals and progress and conducted home visits with families as required to assess needs.

• Staff Speech Pathologist supervising a team of up to 5 therapists including Speech, Physical and Occupational Therapists.• Responsible for evaluation of patients and treatment plans, therapy logs and presentation of factual reports to support therapy requests as well as scheduling and conducting regular rehab meetings with the Medical Director of Rehabilitation.• Responsible for discussing goals and performance with each therapist.• Implemented marketing strategies to bring referrals from physicians for inpatient and outpatient therapy procedures in the nursing home environment.• Responsible for speaking, training and marketing events with physicians, hospitals and nursing facility management.• Completed company sponsored courses on supervision, management and employee training provided by Theratex. Graduation required in order to be accepted into managerial role.

• Founding partner. Dissolved my portion of the partnership when I left employment with Metropolis Good Samaritan.• Served as head Speech Pathologist specializing in evaluation and rehabilitation of patients in the home health environments under the guidance of the Medical Director of Rehab for Metropolis Good Samaritan.

• Staff Speech Pathologist supervising a team of up to 5 therapists including Speech, Physical and Occupational Therapists.• Responsible for evaluation of patients and treatment plans, therapy logs and presentation of factual reports to support therapy requests as well as scheduling and conducting regular rehab meetings with the Medical Director of Rehabilitation.• Responsible for discussing goals and performance with each therapist.• Implemented marketing strategies to bring referrals from physicians for inpatient and outpatient therapy procedures in the nursing home environment.• Responsible for speaking, training and marketing events with physicians, hospitals and nursing facility management.

• Staff Speech-Language Pathologist• Responsible for evaluation of patients and therapy treatment plans, therapy logs and presentation of factual reports to support therapy requests.• Worked closely in a team environment conducting therapy to regain cognitive skills, speaking and swallowing ability and assisting with physical, occupational and respiratory sessions as needed including ambulation retraining, self-help skill retraining, wound debridement, respiratory treatments and suctioning.• Attended weekly staff meetings with nursing facility administrator, charge nurses and therapists.