Janis E. Email & Phone Number

Miami, Florida, United States

As a self-employed photographer, I am required to reach out to potential clients and secure appointments for photo sessions. I am responsible for responding to clients via phone, emails, texts, &/or chats on multiple social platforms. Create content such as posts, blogs, videos, photographs, etc. to increasesocial media presence, as well as improve SEO for the business overall.

Miami, Florida, United States

Guided customers to the appropriate party based on their needs and the relevant policy claims.Updated documents and logged all data using Microsoft Excel.Assisted with resolving customer claims in a timely manner.Handled all incoming customer inquiries via chat + email and phone calls.Escalated claims to our QA team that required further investigation.

Miami, Florida, United States

Collected feedback from our users in order to improve our products according to their needs.Answered incoming calls and emails in a fast pace environment.Effectively communicated within my team and across other departments in Wix.Worked closely with our CS and AM departments in order to define and improve internal processes.Using tools and resources available I'd research and document any trends locating in our products and present finding to stakeholders in the company.Established an oversea department, reporting out to the team and management on a weekly basis.Educated users on our newest apps and services.Provided users with technical solutions, all while developing and maintaining positive customer relations and satisfaction.

Miami Beach, Florida, United States

Provided exceptional customer service in a fast pace environment, while verifying transactions and researching differences.Acquainted customers with products that better fits their lifestyle and their needs.