Janis Garcia Email and Phone Number

I assisted in the maintenance and management of the department's information systems. My duties included supporting IT infrastructure, troubleshooting software and hardware issues, and ensuring the accuracy and security of data as well as providing technical support to department staff.

Provided day-to-day technical support to faculty and staff, resolving hardware and software issues to maintain efficient operation of desktop systems and workstations. Installed, configured, and troubleshot desktop systems, workstations, conference rooms, and network issues, ensuring optimal performance. Utilized ServiceNow for monitoring and addressing technical issues, effectively managing ticket resolution and maintaining detailed records. Utilized Drupal and HTML to coordinate the development and maintenance of websites, enhancing user experience and accessibility. Assisted in maintaining system security by managing passwords and ensuring data integrity and file system security. Conducted training sessions to introduce and demonstrate new software to staff and faculty, enhancing their understanding and effective use of both basic and advanced features, and ensuring smooth integration of new technologies. Coordinated the distribution and disposal of university-issued computer equipment, maintaining accurate records and compliance with university policies.

I provided technical support to students for various issues, including computer usage, software installation, and basic troubleshooting, ensuring prompt and effective resolution. I oversaw the computer lab’s scheduling system, efficiently managing access to software and resources to meet students’ needs. Additionally, I delivered technical assistance for virtual tutoring services, setting up sessions and resolving connectivity issues to ensure smooth operations. I managed the inventory system for calculator loans and textbook rentals, maintaining precise tracking and timely returns to support overall lab efficiency. I also worked closely with IT staff to maintain and troubleshoot computer lab equipment, ensuring optimal performance and quick resolution of any technical problems.