Janis Williamson Email & Phone Number

Ypsilanti, Mi, Us

Ann Arbor, Michigan

 Manage multiple high-volume scheduling and calendars; proactively anticipate needs and identify and resolve scheduling conflicts. Develop, enhance, and ensure complete accuracy of a wide-range of documents including reports and presentations. Compile data and submit reports summarizing Big Ten and Michigan schools’ Financial Aid and Medical and Prescription Assistance to provide senior administrators a thorough comparison and accurate fiscal snapshot. Oversee financial activities including office supply budget and tracking and department travel reimbursements. Coordinate office, conference, and outreach fairs staffing and student work schedules; supervise student workers to ensure maximum productivity and retention of most qualified talent. Ensure operational activities remained inline and consistent with organizational policies and procedures. Create detailed expense reports; handle and resolved questions and ensure fast turnaround. Oversee ad hoc projects and administrative assignments as assigned. Collaborated with cross-functional USH team members to create Student Financial and Medical Assistance Handbook. Developed and implemented case management policies and procedures manual for UHS Member Service Representatives and Prescription Assistance plan management.

Ann Arbor, Michigan

Oversaw customer service operations and provided support to ensure efficient operation of daily activities and associated projects. Served as team lead and liaison between Executives and internal departments.  Provided optimal customer service by ensuring customer inquiries and issues were handled and resolved in a timely manner and to the customer’s satisfaction while maintaining overall focus on organizational policies and objectives. Handled large volume of email and telephone correspondence. Established organizational policies and procedures to ensure overall efficiency and completion of daily activities in accordance with company guidelines.

Ann, Arbor, Mi

Direct customer service and administrative activities for UofM Health Services. Assist staff, faculty, students and patients with insurance issues and coverage questions. Provide students with claim requests, insurance bills, and medical resource guidance.  Manage multiple high-volume scheduling and calendars; proactively anticipate needs and identify and resolve scheduling conflicts. Develop, enhance, and ensure complete accuracy of a wide-range of documents including reports and presentations. Compile data and submit reports summarizing Big Ten and Michigan schools’ Financial Aid and Medical and Prescription Assistance to provide senior administrators a thorough comparison and accurate fiscal snapshot. Oversee financial activities including office supply budget and tracking and department travel reimbursements. Coordinate office, conference, and outreach fairs staffing and student work schedules; supervise student workers to ensure maximum productivity and retention of most qualified talent. Ensure operational activities remained inline and consistent with organizational policies and procedures. Create detailed expense reports; handle and resolved questions and ensure fast turnaround. Oversee ad hoc projects and administrative assignments as assigned. Collaborated with cross-functional USH team members to create Student Financial and Medical Assistance Handbook. Developed and implemented case management policies and procedures manual for UHS Member Service Representatives and Prescription Assistance plan management.

Ann Arbor, Mi

Managed scheduling for pediatric surgery for four surgeons while serving as liaison to the department director. Coordinated delivery of services and supervised activities clerical personnel assigned to support functions throughout the clinic. Coordinated flow and accuracy of information in and out of clinic; served as resource regarding policies and procedures. Oversaw record keeping including analysis of information, appointments, billing, and insurance submission.

Ann Arbor, Mi

Compiled and Coordinated information for publishing the company newsletter on a quarterly basisInterviewed physicians and staff in gathering information for the newsletterProofed and edited the newsletter

Ann Arbor, Michigan

Scheduled and coordinated schedules for over 500 physician, physician assistants and nurse practitioners. Staffed over 30 ER and Urgent care facilities.

Ann Arbor, Michigan

Managed and supervised employees with daily activities.

Bachelor Of Arts, Business Administration, A

Studied business administration and Organizational leadership

Master Of Science, Organizational Leadership & Administration, B