Responding efficiently and accurately to customer queries in a timely and accurate way, via phone, email, chat, and the SL portal.Verify company and director information and provide updates on resolved requests.Downloading of required documents from Government gateway, Companies House and Trilogy.Performing outbound calls to the director when needed or if there is a need for required documents and coordinating with other departments for checking and approval.Strategize, analyze, and report system/portal issues or malfunctions, file a ticket for investigation.Providing training to a new colleague regarding the job that they will be handling.

Monitoring building equipment such as Genset room, pump room, machine room of elevators and etc.Monitoring actions of Technicians, Security guards, Housekeeping around the buildings.Answering complaint of tenant.Handling telephone calls, filling and encoding of data.Elevator and escalator monitoring, radio hand held monitoring and monitoring CCTV 24/7

Building rapport with the client through regular communication.Understanding of sales principles and ability to deliver excellent customer experience. Suggesting the company’s products or services to enhance client satisfaction. Closes sales to achieve objectives utilizing consultative sales. Knowledge of sales like overcoming objections, closing sales, suggestive selling. Knowledge of sales principles and skills to offer excellent customer service. Take the extra mile to engage customers.

-Intern and part of Accounts receivable doing some encoding, printing checks, billing statement, invoicing, filling, organizing files and computing in excel.

- Customer service intern filling and organizing and preparing some delivery reports of cameras for customer using SAP and handling telephone call of customers concern about their instax or cameras.