I work at a small non-profit as office manager and program manager of our primary program. • Organize office systems and develop procedures and manuals for office and organizational tasks including finance tasks, payroll, Human Resources, and records retention.• Responsible for timely and accurate processing invoices for accounts payable, expense reimbursements, VISA reconciliations, accounts receivable, payroll, and donations including maintaining QuickBooks, electronic files, paper files, and banking records.• Work with auditors during annual audits.• Responsible for purchasing office supplies and equipment within budget limits.• Administrator for cloud file server (Egnyte) and Google Workspace accounts.• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (documents, sheets, email, calendar, slides)• Work with payroll company to ensure payroll is processed according to organization policies.• Work with human resources and benefits vendor to ensure we have competitive benefits for annual enrollment and required employment and benefits notices are provided to employees.• Manage office expenses on a limited budget, assist in planning budgets, and monitor spending against budgets.• Train and supervise administrative staff.• Maintain legal and organizational records.• Gather updated information and policies from participating schools and government agencies and work with platform vendor to make updates for each annual launch of our program, providing training and support to participating schools and resolving issues related to platform limitations and NYSED requirements. • Determine annual program budget with team members, then track expenses against that budget and regularly report out.• Gather, track, and monitor program data and Google Analytics and report findings to assist team with marketing and program decisions.• Set policies, procedures and supervise helpline serving families asking questions about our program.

I work at a small non-profit and provide administrative support the Executive Director, Chairman, Vice-Chairman, Director of Development, Board members, and volunteers. • Organize office systems and develop procedures and manuals for various office and organizational tasks including accounts payable, accounts receivable, payroll, receiving donations, on-boarding new employees, and records retention.• Responsible for timely and accurate accounts payable, accounts receivable, payroll, and donations processes including maintaining QuickBooks, electronic files, paper files, and banking records.• Work with auditors during annual audits.• Administrator for Dropbox and Google for Work accounts.• Manage office expenses on a limited budget.• Lead planning team for determining CRM needs and worked with consultant on implementation.• Supervise and train interns.• Assist with grant writing and submitting grants resulting in receiving grant funds.• Support meetings by scheduling, preparing documents and handout materials, setting up conferencing and taking notes.• Maintain legal and organizational records.• Coordinate calendars and schedules including scheduling appointments and sending calendar notifications.• Other general office tasks such as answering phones, preparing correspondence, handling mail, making travel arrangements and greeting guests.

I provided administrative support to the corporate tax department including the vice president of tax, three directors, five managers, two senior specialists and visiting consultants. I was initially assigned to Bausch + Lomb as a consultant to assist with the overhaul of their tax file system. I was hired as a full-time employee as result of my exceptional organizational skills.• Worked with a team of department members, outside consultants, and IT professionals to set up a department SharePoint site to facilitate improved collaboration and efficiency.• Administered SharePoint site including managing permissions, groups, lists, and libraries. Designed list views to present unique reports to managers. • Prepared and presented SharePoint training to the department. • Maintained an organized, confidential, audit ready file system of over 8,000 files and 1,300 storage boxes with adherence to tax department file guidelines, company records retention policy, and external tax jurisdictional requirements. • Obtained designation of “best practice” in Bausch + Lomb Record Retention. • Trained new department members in filing system, filing database software, and company records retention policy. • Planned and facilitated annual department file clean out day.• Coordinated Outlook calendars, answered phones, and prepared correspondence.• Arranged domestic and international travel and prepared expense reports. • Coordinated meetings, including conference rooms, audio conferencing, and web conferencing.• Tracked process improvement initiative and prepared reports and updates for managers.• Processed federal and state tax returns, audits, and notices in keeping with filing deadlines, including researching and obtaining historical documents, check requisitioning, assembling, and mailing tax filings.• Worked collaboratively with other finance administrators and co-authored FAQ’s for corporate finance tasks which were published on the company’s intranet.

I worked with a multinational corporate client as a subcontractor and consultant to improve their productivity by setting up and improving filing systems, processes, and procedures.• Collaborated with individuals and the department, learning their filing and organizing needs, sharing strategies, and arriving at effective solutions.• Updated filing system to make it user-friendly and keep files more easily accessible.• Authored department procedures and best practices for maintaining files and complying with company records retention policies.

I worked with clients in their homes and offices to help them clear out clutter, organize what they kept, and put systems in place to keep things organized. About half of my clients were chronically disorganized and were able to make positive changes and reach a sustainable level of organization.• Diplomatically addressed sensitive issues when working with clients and their families. • Approached clients in a patient, caring, non-judgmental way that gave them the hope and encouragement they needed to move past the frustrations of their clutter and previous attempts to get organized and freed them to make positive changes which allowed them to create and maintain the organization they wanted.• Designed workable organizing plans that helped clients reach their organizing goals.• Created forms and worksheets to streamline record keeping of client interactions and office tasks, reducing administrative time and increasing communication and follow-through.• Maintained business and financial records. • Prepared and presented speeches and workshops on organizing topics at various community and parenting organizations.• Averaged 40% year over year growth in revenue.• Worked with over 115 clients and had a 96% client satisfaction rating. Many clients were repeat clients, hiring me for additional projects.